Emergency Services Dispatcher

ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full-service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit.

Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a current budget of approximately $600 million and has over 1600 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff April Luckett-Fahimi, Assistant Sheriffs Daniel McNaughton and Pace Stokes.

The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following:
Providing security to the Consolidated Superior Courts Operating the Coroner's Bureau Operating full-service criminalistics laboratory Performing Civil Process Operating a County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin, Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements.

[Sheriff's Academy website] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force. For more detailed information about the agency, visit:
Alameda County's Sheriff's Office.

This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II.

For more detailed information about the job classification, visit:
Emergency Services Dispatcher I (#1882).

• Either I
  
  Experience:
  
  The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.)
• Either II
  
  Experience:
  
  The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school.
• Either III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.).
• Either IV The equivalent of one year of general clerical experience that involved public contact.

Special Requirements:
1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam.

NOTE:

The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

• The highways, main streets, major buildings and geography of Alameda County.
• Simple record keeping.

• Read, write and alphabetize.
• Follow written and oral instructions.
• Retain oral information.
• Learn the operation of two-way radio and telephone communications equipment.
• Speak clearly and concisely in a well-modulated voice.
• Learn to dispatch public safety equipment in an effective manner.
• Deal tactfully with the public.
• React with sound judgment under stress and emergency situations while doing several tasks simultaneously.
• Learn statutes, rules and regulations applicable to communications.
• Learn to operate electronic data terminals.
• Listen and clarify incoming calls to extract pertinent information.
• Write detailed reports.
• Condense a message into a clear…