Complaint Investigation Technician; 2nd Shift

Position: Complaint Investigation Technician (2nd Shift)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.##
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* JOB DESCRIPTION:

**** Complaint Investigation Technician (2nd Shift)
**** Working at Abbott
** At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
* Career development with an international company where you can grow the career you dream of.
* Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
* An excellent retirement savings plan with a high employer contribution
* Tuition reimbursement, the  student debt program, and  education benefit - an affordable and convenient path to getting a bachelor’s degree.
* A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
* A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
** The Opportunity
** As a Complaint Investigation Technician, you will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. Handle multiple tasks effectively and efficiently in a team environment with minimal supervision. Document investigation activities clearly and accurately, utilizing software applications, computers and databases and maintain files per procedures. Ensure proper transfer of the returned product to next stage of investigation according to documented priorities.

Store not confirmed returned products, in appropriate location per established procedures, for subsequent retrieval. This is an onsite opportunity in Alameda, CA.
** What You’ll Work On
*** Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner.
* Adhere to procedures and work instructions throughout.
* Be able to handle multiple tasks effectively and efficiently.
* Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
* Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to nonconformances resulting in FDA sanctions.
* Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management
** Required Qualifications
*** 1-2 years of college or high school diploma with relevant experience.
* Good organizational, written, oral and interpersonal skills.
* Good computer skills.
* Basic mathematical skills.
** Preferred Qualifications
*** Experience in controlled environment preferred.
** Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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** Divisional Information
** Medical Devices General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRMAs a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

Diabetes…