Clinical Education Supervisor posted ago Falck Internal Alameda, CA

Falck is a global emergency medical services (EMS) provider originating from Denmark that currently services 3 states in the US:
California, Colorado & Texas. Falck has been operating in the US since 2010 and is the second largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities

Under the general supervision of the Division Manager of Clinical Education and Training, The Clinical Education Supervisor provides strategic leadership and operational oversight for clinical education, workforce development, quality improvement, and provider performance across the organization. This role ensures that education and training programs are aligned with company objectives, regulatory requirements, EMS Agency policies, clinical protocols, accreditation standards, and evolving industry best practices.

The Clinical Education Supervisor works collaboratively with clinical leadership, operations, quality, human resources, regional and corporate stakeholders, EMS agencies, educational institutions, and community partners to strengthen clinical performance, support employee development, and promote consistent standards across the organization.

Compensation
:
Starts at $115,000/yr

• 401(k) with company match
• Training and Career Development
• Paid Time-Off

The duties of the Clinical Education Supervisor include, but are not limited to, the following:

Develop, implement, and evaluate comprehensive clinical education and professional development strategies aligned with organizational and corporate priorities.

Establish annual education goals, training priorities, performance measures, and implementation plans.

Partner with clinical, operational, quality, human resources, and corporate leadership to identify workforce needs and develop solutions that support employee engagement, retention, performance, and career progression.

Standardize education, onboarding, competency, remediation, and professional development processes across assigned operations.

Analyze EMS trends, workforce performance, regulatory changes, and clinical data to identify opportunities for improvement and make strategic recommendations.

Serve as a subject matter expert and organizational representative on clinical education, quality improvement, workforce development, and EMS-related initiatives.

Participate in enterprise-wide projects, committees, and initiatives related to clinical excellence, operational performance, accreditation, compliance, and patient care.

Provide leadership and oversight for new-hire academies, onboarding programs, continuing education, annual skills reviews, and other workforce training initiatives.

Ensure education programs meet applicable company standards, EMS Agency requirements, state and federal regulations, accreditation standards, and recognized clinical guidelines.

Oversee the development, review, and delivery of classroom, practical, simulation-based, and online training programs.

Teach and facilitate American Heart Association, NAEMT, and other approved courses, as appropriate.

Coordinate the implementation of revised EMS Agency administrative policies, treatment guidelines, protocols, and organizational procedures.

Evaluate training effectiveness through assessments, skills validation, performance metrics, employee feedback, and post-training analysis.

Identify and support opportunities for leadership development, succession planning, preceptor development, and advancement within the EMS workforce.

Coordinate ride-alongs, internships, clinical placements, and partnerships with educational institutions and EMS training programs.

Provide oversight and direction for clinical and non-clinical documentation audits, patient care report reviews, and related quality assurance and improvement activities.

Review clinical data, audit findings, trends, and performance indicators to identify risks, training needs, and opportunities for system improvement.

Prepare and present routine reports regarding education outcomes, clinical performance, documentation compliance, remediation, and quality improvement activities.

Collaborate with clinical and operational leaders to develop corrective action plans and monitor their implementation and effectiveness.

Support internal investigations related to clinical…