Sr Manager- IT Infrastructure, Ops

The Senior Manager IT Infrastructure, Operations, leads a team of infrastructure engineers and oversees the IT infrastructure operations support for Penumbra employees. This includes implementation and operations management and support of a hybrid infrastructure environment spanning on-premises data centers, private and public cloud services. Define and develop technical architecture, designs, and standards; provide level three engineering support for complex and recurring issues;

provides technical vision and thought leadership regarding long term deployments of infrastructure and cloud technologies.

• Select, manage, train, and develop staff. Establish objectives and assignments and provide ongoing feedback through performance reviews and development plans.
• Develop a high-performance team to support and enhance IT Infrastructure and Operations Services with clear and concise goals and objectives.
• Lead and develop a high-performing IT Infrastructure & Operations team with clear operational objectives, performance metrics, and service delivery targets.
• Maintain and execute a forward-looking 3-year infrastructure roadmap that supports current technologies and prepares for emerging trends and upgrades.
• Collaborate closely with business and application teams to align infrastructure capabilities with upcoming initiatives, ensuring timely and reliable operational support.
• Establish and continuously refine operational policies, standards, and procedures for infrastructure services to ensure compliance and efficiency.
• Oversee and coordinate vulnerability management and patching cycles across systems, networks, and applications to maintain operational integrity and minimize risk.
• Monitor and optimize enterprise operations platforms, forecasting capacity needs and identifying cost-reduction and system consolidation opportunities.
• Implement enterprise-wide monitoring solutions to proactively detect, diagnose, and resolve performance and capacity issues, minimizing Mean Time to Repair (MTTR).
• Ensure the operational security and resilience of the infrastructure stack, including Network, Office 365, Windows, SQL, and cloud platforms.
• Develop and maintain tools to support IT Operations in incident detection, triage, and resolution. Drive automation of routine tasks and ensure operational tooling remains effective.
• Empower the operations team to lead outage response and recovery, own incident resolution processes, and ensure thorough root cause analysis and remediation.
• Optimize IT tools and operational solutions to drive cost-effectiveness, scalability, and reliability across services.
• Lead infrastructure project planning and execution, proactively tracking milestones, addressing risks, and ensuring delivery within scope and budget.
• Define and enforce governance frameworks for infrastructure programs, maintaining alignment with corporate standards and ensuring seamless integration across systems.
• Oversee the operational rollout of new products and services, coordinating resource allocation across internal and external stakeholders for seamless delivery.
• Manage change communications and operational outcomes with a focus on minimizing disruption and enhancing user experience.
• Deliver concise and actionable program-level reports to senior leadership, highlighting operational performance, risks, and key deliverables.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Minimum education and experience:

• Bachelor’s degree in computer science, Engineering or related field with 10+ years’ experience or equivalent combination of education and experience.

Additional qualifications:

• 10+ years’ experience managing IT infrastructure, security, or network environments is preferred.
• Proven experience in…