Customer Success Manager​/OCM Consultant

Customer Success Manager / OCM Consultant

Job Type: Direct-Hire / FTE

Location: Alameda, CA

• Develop OCM strategy – Proficient in change management activities, develop roadmap, change management planning/strategy, execution & continuous improvement & training.
• Technology expertise – Subject matter expert in M365 & Copilot-related technologies, including Microsoft Teams, SharePoint, and One Drive.
• Lead delivery teams – Lead OCM delivery teams and manage customer meetings across different regions.
• Provide OCM solution architecture – Create and deploy OCM solution architecture for enterprise customers.
• Drive technology adoption – Ensure successful adoption of new technologies by various user groups and regions by managing diverse groups, training each accordingly, and helping users troubleshoot concerns/issues.
• Quick learner – Demonstrate the ability to learn quickly and grasp new software solutions as per business demand, including relevant solutions for technology adoption.
• Manage change – Focus on the human element of technology transformation, helping employees adapt to and leverage new tools.
• Improve business outcomes – Provide recommendations to help customers achieve their goals, such as improving sales or success rates.
• Minimum of 10 years of overall experience and 5+ years as a Customer Success Manager or Organizational Change Manager (OCM).
• 5+ years of experience in the M365 technology landscape, including SharePoint, One Drive, and Teams.
• 3+ years of experience in Copilot and related technologies, helping users adopt them.
• 3+ years of experience providing first-hand support to user queries/concerns with quick turnaround time.
• Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.
• Ability to lead, motivate others, and work well in a team environment.
• Excellent analytical, multitasking, and organizational skills.

Upload Resume – PDF, DOC, DOCX, and RTF file formats are supported.