Engineer II – IAM Technologies

** SUMMARY/JOB PURPOSE
** The Engineer II – Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.
** ESSENTIAL DUTIES/RESPONSIBILITIES:
**** Product Development & Delivery:
*** Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations
* Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes
* Leverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issues
* Engineer, analyze, configure, implement, and maintain technology tools and solutions
** Stakeholder Management &

Cross-Functional Collaboration:

*** Work closely with stakeholders to understand their technology needs and deliver solutions
* Continuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experience
* Collaborate with cross-functional teams to implement and validate solutions as needed
* Understand and support specialized business use cases of client technologies
** Operational Excellence, Quality & Compliance:
*** Access and manage systems via administrative consoles with elevated privileges
* Create documentation for technical solutions, deployment procedures, and automation scripts
* Provide product training to internal support staff on relevant technologies
*
* SUPERVISORY RESPONSIBILITIES:

*** No supervisory responsibilities.
** EDUCATION/EXPERIENCE/KNOWLEDGE &

SKILLS:

***
* Education:

*** High School diploma and 9 years of experience; or
* Associate’s degree and 7 years of experience; or
* Bachelor’s degree and 5 years of related experience; or
* Equivalent combination of education and experience.
* Technical certification may be required
*
* Experience:

*** Proven experience analyzing and solving complex technical problems on a broad range of technology platforms
* Experience implementing engineering solutions to client technology issues
* Familiarity with administrative consoles and elevated system access
* Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
* Experience delivering an exceptional client experience
* Proven experience providing advanced level engineering support
*
* Knowledge, Skills and Abilities:

*** Proven ability to use engineering practices and principles to resolve technical issues in an IT environment
* Advanced knowledge of troubleshooting and maintaining client technologies
* Ability to resolve complex technical issues and contribute to process improvements
* Ability to work independently and exercise sound judgment
* Experience with scripting or automation tools to streamline tasks and workflows
* Ability to proactively seek out areas of improvement and drive solutions
* Effective communication with cross-functional teams and end users
* Ability to document solutions and contribute to knowledge bases
* Strong knowledge of product-centric and agile framework models
** Work Environment/Physical Demands****:
*** Our office is a modern, open-plan space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.
* May require lifting equipment up to 25 lbs.
* Occasional travel (5–10%)
** ESSENTIAL TECHNICAL

DUTIES AND RESPONSIBILITIES:

*** Troubleshoot and resolve user access issues related to Okta Biometric MFA, including login failures, password resets, and profile updates
* Monitor Okta system health and performance, analyzing logs and proposing operational efficiencies such as automations and workflows
** EXPERIENCE/KNOWLEDGE &

SKILLS:

*
* Experience:

* Experience working with IAM technologies
* Substantial experience investigating and resolving user access issues
* Basic knowledge of services like Active Directory / Microsoft Entra  cloud…