Manager, Global Knowledge Management

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio includes life-changing technologies spanning diagnostics, medical devices, nutritionals and branded generic medicines. With 114,000 colleagues in more than 160 countries, Abbott empowers employees to grow, learn and care for themselves and their families.

Career development, health coverage via Health Investment Plan, retirement plan with high employer contribution, tuition reimbursement and education benefits, and recognition as a great workplace.

This position is located in Alameda, CA in the Diabetes Care division, focused on helping people with diabetes manage their health through innovative glucose sensing technology. The Manager, Global Knowledge Management serves as the program lead for ADC’s Customer Service knowledge strategy, overseeing collection, curation, and dissemination of global customer service knowledge content.

• Champion a culture of Knowledge-Centered Service (KCS), embedding it into operational processes.
• Lead the evolution of Salesforce Knowledge, driving technology enhancements.
• Leverage AI for intelligent knowledge discovery, semantic search, and predictive recommendations.
• Design intuitive interfaces for seamless access to knowledge.
• Integrate KM into digital workflows to eliminate silos.
• Develop and execute a global KM strategy and roadmap.
• Align KM initiatives with digital strategy to improve customer experience and operational performance.
• Deliver curated, actionable knowledge to support data‑driven decision‑making.
• Promote collaborative tools and techniques, including Communities of Practice.
• Identify and categorize critical organizational knowledge.
• Extend KM capabilities to customer‑facing channels.
• Explore and implement innovative KM methods to exceed performance KPIs.
• Collaborate with global teams to manage knowledge content consistently.
• Build and lead a high‑performing KM team.
• Partner with stakeholders and the Abbott KM Community.
• Measure and evaluate KM effectiveness through KPIs.

• Bachelor's Degree
• Minimum 2 years of Salesforce knowledge experience
• Minimum 3 years of overall and industry‑specific experience

The base pay range is $ – $, variable by location.

Abbott is an Equal Opportunity Employer committed to employee diversity.

Alameda, CA