Technical Writer: Jira​/Confluence

Description

We are looking for an experienced Technical Writer for our client in the Bay Area. This 100 % remote, part‑time role (16–24 hrs per week) is a long‑term contract position. You will create, edit, and maintain high‑quality documentation that supports technical processes and projects within Jira and Confluence. The focus is on clarity, organization, and usability—translating active Jira work streams into clear, human‑readable documentation and maintaining well‑structured Confluence spaces that can be easily consumed across the organization.

• Confluence documentation
  • Create, clean up, and maintain well‑organized Confluence spaces
• Design and enforce:
  • Page hierarchy and navigation
  • Templates and formatting standards
  • Cross‑linking for discoverability
  • Turn evolving project information into clear, structured documentation
  • Maintain documentation accuracy over time (ongoing maintenance, not just one‑time cleanup)
• Jira review & translation
  • Work directly in Jira to understand ticket status, dependencies, risks and blockers
  • Summarize Jira activity into concise, plain‑English updates or reference materials
  • Publish summaries in Confluence, Jira, or another lightweight format as appropriate
  • Not responsible for creating or managing Jira tickets
• Collaboration
  • Partner asynchronously with engineers, PMs, and stakeholders to clarify context
  • Identify gaps, inconsistencies, or outdated documentation and proactively address them
  • Operate independently with minimal oversight

• Strong, hands‑on experience with Atlassian Confluence and Jira (regular day‑to‑day use)
• Proven ability to structure and maintain Confluence spaces and translate Jira activity into readable documentation
• Excellent written communication and organizational skills
• Experience working independently in remote environments
• Comfortable using Google Workspace (Docs, Sheets)
• Background in technical writing, documentation management, or knowledge management
• Experience supporting engineering, operations, compliance, or regulated teams
  
  Familiarity with large or complex documentation environments

An Equal Opportunity Employer. M/F/Disability/Veterans.