Lab Operations - Engineer II – Client Technology

## Lab Operations - Engineer II – Client Technology Apply:
Alameda, CA:
Full time:
Posted Yesterday:
JR7137
** SUMMARY/JOB PURPOSE
** The Engineer II – Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies. Uses approved AI assistants to accelerate diagnosis, documentation, and training deliverables while retaining human decision-making for remediation actions. Owns the standardization of repeatable fixes into runbooks and decision trees that improve consistency across human and AI-assisted support.

** ESSENTIAL DUTIES/RESPONSIBILITIES
*** Engineer, analyze, configure, implement, and maintain technology tools and solutions Product Development & Delivery:  + Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations  + Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes  + Leverage diagnostic tools, monitoring platforms and system logs, using AI-assisted correlation and summarization where approved to accelerate root cause identification;

validate findings prior to remediation  + Engineer, analyze, configure, implement, and maintain technology tools and solutions  + Convert recurring incident patterns into structured, human-owned runbooks and decision trees that define resolution steps, verification checks, and escalation criteria  + Classify AI-assisted recommendations by risk (low/medium/high) and apply appropriate validation and peer review prior to executing changes
* Stakeholder Management &

Cross-Functional Collaboration:

+ Work closely with stakeholders to understand their technology needs and deliver solutions  + Continuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experience  + Collaborate with cross-functional teams to implement and validate solutions as needed  + Understand and support specialized business use cases of client technologies
* Operational Excellence, Quality & Compliance:  + Access and manage systems via administrative consoles with elevated privileges  + Create documentation for technical solutions, deployment procedures, and automation scripts (AI-assisted drafting permitted) to ensure accuracy, compliance, and usability  + Provide product training to internal support staff on relevant technologies, including how to validate AI-assisted troubleshooting suggestions and when to bypass AI for sensitive/escalated scenarios
* Performs other duties as assigned
* Complies with all policies and standards
** SUPERVISORY RESPONSIBILITIES
*** No supervisory responsibilities.
** EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS & ABILITIES*
* ** Education
* ** High School diploma and 9 years of experience; or
* Associate’s degree and 7 years of experience; or
* Bachelor’s degree and 5 years of related experience; or
* Equivalent combination of education and experience.
* Technical certification may be required
** Experience
* ** Proven experience analyzing and solving complex technical problems on a broad range of technology platforms
* Experience implementing engineering solutions to client technology issues
* Familiarity with administrative consoles and elevated system access
* Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
* Experience delivering an exceptional client experience
* Proven experience providing advanced level engineering support
** Knowledge,

Skills and Abilities

*
* *
* Required:

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