Microsoft 365 Engineering – Email Specialization

Target PR Range: 67-76/hr

* Depending on experience

The Senior Staff Product Lead – M365 serves as the senior technical authority for enterprise messaging and collaboration services. This role provides strategic and hands‑on leadership for the architecture, security, automation, governance, and operational excellence of Microsoft 365, Exchange Online, Proofpoint Email Security, and related Microsoft cloud technologies. The position partners across IT, Security, Compliance, and business teams to deliver secure, scalable, compliant, and AI‑enabled services that support enterprise productivity and collaboration.

• Own the strategy, architecture, roadmap, engineering standards, and lifecycle management of Exchange Online, Proofpoint Email Security, and related enterprise messaging services.
• Drive architecture, governance, and operational excellence across Microsoft 365, Entra , Azure, and AI-enabled platform services, ensuring messaging capabilities are integrated with identity, security, compliance, cloud, and emerging AI strategies.
• Design, implement, and support secure and highly available mail flow, including domains, connectors, transport rules, SMTP relays, email routing, application messaging, and hybrid messaging integrations.
• Lead resolution of complex messaging issues through analysis of message traces, headers, logs, protocol flows, and service telemetry, serving as the senior escalation point for critical incidents.
• Implement and maintain email security and domain protection controls, including SPF, DKIM, DMARC, TLS, anti‑phishing, anti‑malware, encryption, secure messaging, and email continuity capabilities.
• Lead messaging‑related initiatives such as tenant migrations, mergers and acquisitions, domain consolidations, coexistence, and large‑scale platform transformations, including planning, testing, cutover, validation, and operational handoff.
• Develop and maintain automation, governance, monitoring, and reporting solutions using Power Shell, Exchange Online Power Shell, Microsoft Graph, AI and Copilot‑powered solutions for administration, operational intelligence, automation, and user productivity, and related APIs.
• Establish operational standards, service monitoring, documentation, runbooks, disaster recovery procedures, and mentoring practices while fostering continuous improvement and engineering excellence across messaging services.

• Product Strategy & Roadmap (Product-Centric Focus):
  • Assist in understanding and executing the vision and strategy for digital products within the Enterprise Platforms job family (e.g., Communication, Content Management, Collaboration, Enterprise Productivity, Data and Analytics etc.).
  • Collaborate with product leads and business stakeholders to gather user needs and contribute to the development of product requirements and user stories.
• Product Development & Delivery (Agile/Product Team Support):
  • Participate in product development activities across the lifecycle–from concept to launch and post‑launch support–using Agile practices (e.g., Scrum, Kanban).
  • Assist in drafting user stories and acceptance criteria under the guidance of more senior team members.
  • Collaborate with engineering, architecture, and QA teams to support the delivery of secure, scalable, and high‑quality enterprise applications.
• Operational Excellence, Quality & Compliance:
  • Assist in maintaining the stability, performance, and security of enterprise applications in collaboration with IT operations and infrastructure teams.
  • Help manage vendor interactions and support the use of third‑party software solutions.

• Bachelor’s degree in related discipline and 8 years of related experience; or
• Master’s degree in mathematics or statistics or engineering and 7 years of related experience.
• Equivalent combination of education and experience.

• Minimum of 5 years of experience supporting enterprise-wide platforms.
• Minimum of 7+ years of progressive experience in IT, focused on digital workplace or product management.

* CO/NYC candidates might not be considered