Enhanced Care Management; ECM) Program Manager

Under general direction, the Program Manager leads the development and implementation of First 5 Alameda County's new Enhanced Care Management (ECM) program for young children and families with complex medical and social needs. This is a unique opportunity to build a program from the ground up that will improve access to coordinated, whole-person care for children and families across Alameda County.

The Program Manager oversees program implementation, supervises staff, and ensures services align with CalAIM requirements, quality standards, and regulatory expectations. In partnership with clinical and community partners, the role develops workflows, protocols, and systems that support effective ECM service delivery while advancing child-centered care and birth equity.

Oversees delivery of ECM services and ensures alignment with CalAIM requirements.

Supervises and supports ECM staff to ensure high-quality, coordinated service delivery.

Supports the development and review of comprehensive care plans to ensure a coordinated whole-person approach for Medi-Cal members

Develops and refines operational workflows and processes to support effective ECM implementation and program operations.

Coordinates with Managed Care Plan partners to support program alignment and ensure compliance with contractual, quality, and promising practices standards.

Ensures accurate and timely staff documentation to support billing requirements and necessary reports.

Assesses team performance and communicates findings to leadership; implements changes to improve efficiency and service quality; maximizes effectiveness and ensures alignment with department’s mission

Recommends and implements goals and objectives, policies and procedures and ensures the program is staffed with qualified employees by supporting hiring, training, performance management, and staff development

Oversees daily program operations by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies

Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities

Minimum Qualifications:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be:

Five (5) years of increasingly responsible experience in program management, administration, and development specific to the program area of assignment and completion of a bachelor's degree from an accredited college or university with major coursework in a closely related field applicable to the position.

Additional relevant work experience may be substituted to meet the college coursework/bachelor's degree standard.

Knowledge of:

Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.

Principles and practices of leadership.

Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.

Operations and services provided within assigned program area, as well as its stated mission, scope, and priorities.

Principles and practices of program management including planning, development, implementation, and evaluation.

Socioeconomic, demographics, and other environmental considerations specific to program participants and target population.

Modern practices, procedures, research, and best practices specific to the assigned program and it’s goals.

Public Agency budgetary, contract administration,…