Community Supports Specialist​/Req

Hybrid role:

External applicants must be a California resident as of their first day of employment.

Internal applicants must live in their current approved state (The 6 approved states: CA, AZ, NV, TX, WA, OR).

The Alameda Alliance for Health (Alliance) Housing Community Supports Specialist is dedicated to helping bridge the gap between homelessness, housing, and healthcare. Under the direct supervision of the Housing Program Manager, the Housing Community Supports Specialist will work collaboratively with internal resources, including the Long Term Services and Supports, Clinical, Behavioral Health, Enhanced Care Management (ECM), Health Care Services, and Case Management teams, as well as external resources, such as the Alameda County Continuum of Care team (Coordinated Entry), Alameda County Health, and other community-based organizations (CBOs) to provide social service linkage to members who demonstrate needing referrals to community, county, health, and social services programs.

The Housing Community Supports Specialist may review housing needs assessments with members to align housing supports within communities in environments that are categorized as least restrictive. The Housing Community Supports Specialist will demonstrate effective collaboration to support the successful transition of members who experience homelessness into housing. The Housing Community Supports Specialist will champion Diversity, Racial Equity, Inclusion, and Belonging strategies to deliver services that are culturally and linguistically aligned with the values of the organization.

• Process accurate and timely approvals/denials for Housing CS requests through the Alliance's enterprise care management platform.
• Process and issue member and provider notifications of authorization requests outcomes.
• Facilitate communication and care coordination between CS providers/vendors, CBOs, ECM, and Alliance Case Management.
• Utilize established housing CS guidance pathways for screening, approving, and finalizing authorization requests.
• Gather data and perform data entry as needed to track processes and cases.
• Accurately interpret and communicate Housing CS services and serve as a resource for Alliance staff in verifying and resolving member eligibility issues.
• Maintain, coordinate, and prioritize approvals to the Housing Program Manager and vendors/providers in a timely manner.
• Identify community-based support services that increase members' independence and allow members to reside in community housing settings that align with members' autonomy and self-determination.
• Identify essential resources that support members' health outcomes related to social determinants of health (SDOH), while also supporting members' autonomy.
• Work in partnership with local Departments of Homelessness, Continuums of Care, Private Market Landlords, and other external stakeholders to identify positive housing options for members.
• Collaborate with CBOs, county agencies, Alliance contracted vendors, and other service providers to coordinate referral/resource linkage.
• Support the Alliance's integrated services team model dedicated to client-centered collaboration.
• Review member housing needs assessments to align housing supports within communities in environments that are categorized as least restrictive.
• Manage large caseloads, review case progress, and determine case closures.
• Conduct community outreach, training, and engagement, sharing the Alliance Bridging the Gap Model to increase member's awareness of programs and amplify housing and healthcare strategies (programmatic processes, philosophy, housing, and community resource linkages).
• In conjunction with the Housing Program Manager,…