Assistant Manager

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands because they have created extraordinary Fan experiences. Lynn Lee Inc. / Fal Co. LLC , as a franchisee of forty-one Dairy Queens and growing, works hard every day to protect and maintain the continued success of the Dairy Queen Brand by treating all team members and fans in a way that creates smiles and loyalty.

We are a performance-driven organization and firmly believe that our employees are the catalyst to the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities through a strong performance and values-minded culture.

Assistant Managers assist the management team in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales and marketing. To set high standards and create a great environment for the team to work.

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

• Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

• Assist in the execution of the restaurant’s business plan as directed by the Director, taking advice and coaching from the owner, Director, ADQ Business Consultants, field staff and Director of Operations.
• Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
• Assist the Director with developing and implementing strategies to increase average meal checks and frequency of Fan visits.

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in workflow.
• Build relationships with return or preferred patrons.
• Accomplish store objectives by assisting the Director with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the Director with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the Director. Ideally, should be able to perform this task for review and approval by the Director.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.

• Assist the Director with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce…