Nursing Manager

Job Title:

Clinical Performance Advisor

Duration: Full-Time Direct Hire

Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths—driving innovation, efficiency, and growth every step of the way.

The Clinical Performance Advisor EM/HM is responsible for the clinical performance oversight and on‑site operational management for all facility’s programs that service the client. This position, in partnership with the Medical Director, will be the primary point of contact with the hospital, collaborating directly with the Chief Nursing Officer and other key leaders and support staff to manage clinical operations, quality, safety, patient experience, provider well‑being, and provider/group performance.

This position will be dedicated or rotating, dependent upon the needs of the client(s) assigned.

• Represent facility, patient services, and the Hospital to ensure retention of existing referral sources, grow new referrals and volumes by enhancing client, PCP, Patient and Provider Satisfaction, as well as Quality Case Management, Emergency Department, and other facility relations.
• Support training coordination and orientation process of new office staff, and all patient care providers including, but not limited to, maintaining current orientation packets, obtaining computer access and any facility specific training.
• Participate in physician interviews and coordinate with the Staffing Operations team to ensure applicants meet with the medical directors and tour all facilities of interest.
• Act as a professional representative in dealing with all levels of hospital and staff personnel and promote communication within the hospitalist team and with hospital staff, patients/families, caregivers, administration, nursing staff, referral sources, care management, and facility’s corporate team members.
• Serve in support of the Medical Director as point person and liaison for the program.
• Ensure accomplishment of organizational and program goals by maintaining and cultivating collaborative relationships with key personnel.
• Monitor onsite performance, operational challenges, and share recommended strategies for improvement and efficiencies to the VP of Clinical Performance Improvement and the Field Operations teams.
• Oversee daily practice operations and support the needs of the program related to physician engagement, facility initiatives and priorities.
• Lead and support daily workflows designed to drive clinical performance initiatives. These include, but not limited to, daily throughput/LOS workflows, MDR attendance, physician/patient rounding, provider education, data analysis and service recovery.
• Recommend and implement improvements to the practice as it relates to KPI’s, and Client & Provider Satisfaction as established by both the facility and client teams.
• In collaboration with the facility’s Field Operations team, Medical Director, establish and facilitate standing HM Committee meetings between Hospital Administration, designated facility department managers, and facility’s HM representatives (include ED representatives if contract includes both).
• Facilitate engagement with Medical Director(s) to result in meeting participation, provider recruiting and retention.
• Availability by phone or pager for emergencies, patient complaints, high‑risk patients or situations and all practice support functions.
• Work with hospital administration to attain the group’s key clinical and practice indicators relating to quality, core measures, readmission rates, length of stay, case mix index (CMI), billing/diagnostic coding trends, and daily volume statistics.
• Participate in organizational planning and evaluation of the program in conjunction with Medical Director and Field Operations team with collaborative communication, constructive feedback, problem solving, data…