Production Coordinator

Position Summary

This is a twelve-month regular, at-will, full-time position reporting to the Quality Assurance Manager in the Prison Education Program (PEP). The primary responsibility of the position is to coordinate the production of off-campus print-based curricula and program materials for incarcerated students, including printing, binding, filling orders, and mailing. The individual will also be responsible for ordering, receiving, stocking, and maintaining the inventory of all paper and supplies required for the PEP and Extended Studies (ES) Departments.

The Production Coordinator will work closely with the PEP administration and support staff to deliver undergraduate, graduate, and certificate programs to print-based students efficiently and effectively.

• Assist PEP administration and support staff in facilitating the delivery of courses and programs which take place off-campus.
• Duplicate, bind and manage inventories of course and program materials.
• Generate mailing labels as needed to send study guides to students during registration periods.
• Responsible for quality control as it relates to duplication, file management, and inventory of curricular and program materials.
• Coordinate with the facility education departments to address the needs and protocols of the individual facility to ensure the timely receipt of course materials by the students.
• Textbook Management to include inventory, mailing, and delivery.
• Manage the tracking system for course materials that have been sent to students, and respond to inquiries from students and their advocates regarding the disposition of sent materials.
• Updating materials such as catalog and study guide covers as needed.
• Responsible for purchasing, ordering, receiving, stocking and sending out postage materials to PEP instructors.
• Update the inventory of curricular and program materials when provided updates by PEP/ES administration and staff.

• Manage PEP/ES purchasing and adhere to procurement protocols for the P-card.
• Responsible for purchasing, ordering, receiving, stocking and maintaining bulk inventory of all paper and supplies for PEP and ES.
• Administer accounts payable processes for program services provided by Verizon and Canon.

• Copier vetting and management to include monthly meter readings of copiers, ordering supplies for copiers and managing services.
• Managing production area organization.

• Responsible for picking up packages and delivering them to staff.
• Hiring and supervision of work‑study students.
• Coordinate with PEP advisors to process and mail welcome packets to new degree‑seeking students.
• Update address changes in Workday for accurate mailing information for course materials to education departments, then scan and upload the education department form into the student's file.
• Process and mail additional forms and communications as needed.

• Assist with records management by scanning documents for digital storage.
• Additional responsibilities as needed to support the team and the department.
• Manage and promptly respond to customer requests for various materials such as study guides and marketing materials.
• Duplicate, bind, and send out program catalogs responsive to requests made online, over the phone, and in person.

• Bachelor's degree.
• Strong interpersonal and collaboration skills to work effectively with senior leadership, faculty, administrators, and diverse constituencies.
• Demonstrated discretion, confidentiality, and sound judgment in handling sensitive and emotional issues.
• Experience designing, implementing, and evaluating programs and policies relevant to justice‑involved students.
• Ability to work independently, manage multiple tasks, and follow through with minimal supervision.
• Effective team player with flexibility to adapt to new tasks and changing priorities.
• Experience supervising and supporting student workers.
• Physical capability to lift and transport up to 50 lbs and remain active throughout the day.