Assistant Director Student Business Services

Position Summary

The Assistant Director of Student Business Services (ADSBS) will oversee and manage all collection related activities. This includes all current and past due debt, including the analyzing of past due accounts and evaluating collection steps in accordance with policy. The ADSBS is responsible for selection of collection agencies and evaluation of agency performance. Position includes supervisory duties. The ADSBS is expected to work closely with colleagues in the Registrar, Information Technology, Finance, Housing, and Financial Aid Offices to ensure seamless assessment, billing, and refund disbursement activities.

This position oversees third party billing and payment and student repayment plans.

• Supervision of accounting technicians including training, performance management, and professional development
• Evaluation and improve existing business practices as it relates to Student Account Receivable functions
• Develop and refine processes and procedures with regard to electronic billings and communications to students
• Direct efforts with regards to students who are not up to date with their financial responsibilities, including payment arrangements and payment plans
• Preparation and review of aging reports
• Analyze past due accounts in accordance with policy, determining accounts to be assigned to collection agencies or written off
• Respond to inquiries from students, faculty, and staff by phone, in person, and in virtual environments concerning tuition and fees, charges, payment due dates, refund dates, and other account information
• Oversees activities related to placing charges on accounts, correcting entries, preparing billings, and reconciling individual accounts.
• Coordinate processing of e-refunds
• Collaborate with other offices, such as Financial Aid, Bookstore, Housing and Accounting to ensure accuracy of student charges and awards
• Troubleshoot, train, support evaluate, maintain make recommendations for improvement or replacement of Payment Processing software system which encompasses cash receipting, web payments for students, and possibly online stores
• Building Sponsor contract accounts in Workday and assists with the reconciliation of payments for Workday student accounts receivable balances to third-party contract accounts
• Manages collections including internal c collections and external third-party collection agencies. Including evaluating process procedures and performance of third-party agencies, and making recommendations to the Director.
• Collaborate across campus regarding Tuition and Fee Assessment, including the creating and maintenance of rules, calculations, rate tables, etc. Utilizing cross departmental knowledge.
• Invoicing and reconciliation of the College Opportunity Fund, analysis of issues, and correcting of errors
• Provide backup support for the Director of Student Business Services
• Review 1098T tax compliance and reporting in relation to student accounts. Develop annual testing procedures and coordinate other necessary actions for annual 1098T reporting.
• Direct balancing and invoicing of private and foundation scholarships
• Perform other related duties as assigned to ensure department success.

Minimum Qualification:

• Bachelor’s degree in Accounting or related field
• Minimum of 2 years of experience in accounts receivable, billing, collections, accounting or related field
• Demonstrate ability to think critically
• Supervisory or leadership experience

Preferred Qualifications

• Masters degree in accounting or related field
• Experience in higher education and knowledge of student accounts
• Previous experience with student information systems (e.g., Banner, Workday)
• Experience managing collections , payment plans and/or processing refunds

The salary range for this position is $61,860-$70,368. In addition to salary, Adams State University offers a competitive benefits program including medical, dental, vision, disability insurance, flexible spending accounts, life insurance, and retirement savings plans. For detailed benefits information please visit our Human Resources Benefits Page.

All interested candidates…