Driver License Office Manager; Alamosa)

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us. The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture.

We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services.

Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
• Adjust resources and personnel, as needed, for maximum effectiveness.
• Handles and resolves customer complaints.
• Processes complicated, or more difficult applications.
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.
• Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering.
• Performs all functions of line staff, including issuing documents, when business dictates.
• May stand for long periods of time.
• May be required to travel to another DLO to assist with daily operations.

DMV video:

This position reports onsite at the Alamosa Driver License Office, located at 702 Del Sol Dr, Alamosa, CO 81101, USA. May be required to travel and work between multiple Driver License Offices.

This posting is only open to current residents of the State of Colorado at the time of submitting your application. Applicants are ineligible to apply for this position and will be subsequently disqualified if they do not have both a Colorado street address and a current, valid Colorado State issued Driver’s License at the time of application.

Technician V (H4M5XX
)

Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.