Customer Service Agent

Overview

Join Alaska Airlines as a Customer Service Agent and contribute to a world‑class travel experience. As a member of the passenger service team you will support guests in ticketing, check‑in, and boarding areas and you will help keep flights on schedule.

• Assist guests with travel needs in a fast‑paced environment; answer inquiries, handle ticketing, check‑in passengers, and board flights.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad, and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties: checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
• Process and secure passenger luggage.
• At management direction, may be assigned duties of varying capacities to ensure complete guest satisfaction.

• 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills.
• Typing speed of at least 25 WPM.
• Consistently lift 50 lbs; push 50 lbs; bend, stoop, squat, reach, and grasp.
• Flexibility to work varied shifts (weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• High school diploma or equivalent; minimum age 18.
• Must be authorized to work in the U.S.

Our tattoo policy:
No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller per hand; tattoos in other areas cannot be larger than a credit card. Tattoos may be covered with a uniform piece or approved jewelry/watch. Makeup cover is not allowed.

Watch this short video for an inside look at the role: [Video Link]. If the video cannot be viewed, click this link.

USD $29.08 per hour.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Employees working at an airport or maintenance hangar must obtain a SIDA badge from the airport authority and maintain good standing. Familiarize yourself with the SIDA Badge Requirements document. Failure to qualify or having the badge pulled results in termination.

Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable laws governing nondiscrimination in employment and ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974. All applicants and employees are treated without regard to any protected category. For more information, please visit our Career Site.

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation. All applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment and any offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 1/5/2026.

Part‑time, Non‑Exempt, Regular.