Bike Mechanic

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at  We've come a long way, and we couldn't be prouder of the company we've become.

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed

Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck:

• Full health, dental, and vision coverage (full-time staff)*
• Profit-sharing bonus pool*
• 40% off our already low prices — for life (after 2,000 hours worked)
• A fully stocked kitchen with free breakfast, lunch, and/or dinner
• A free flight for every year-equivalent of hours worked
• Free skiing, camping, and biking trips through our Out of the Basement program
• Free use of rental gear
• 40% reimbursement on out-of-pocket costs for individual sports activities
• 401(k) plan
• Company ESOP retirement program*
• Flexible scheduling for students

* Seasonal staff members are not eligible for our bonus program, ESOP, or health care plan.

Reports to:

Sr. Bike Mechanic, Lead, Manager, Sr. Manager, Assistant General Manager, and General Manager.

Supervises:
Assigned Entry-level Bike Mechanic.

Salary: $19.20-$25, DOE, non-exempt position. Specific starting wages are dependent on location and experience. Level 2

The Bike Mechanics helps create a WOW customer service and understands what makes Sports Basement awesome and unique. You walk our customers through the bike evaluation process, noting their concerns, and speak to potential issues you find with their bikes. Communication and problem-solving skills will complement your mechanical aptitude to help you succeed in this position. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of the shop are being met.

You have a positive attitude and ensure daily task lists and projects are completed within your zone/department. You typically have oversight of one zone/department and work primarily in the bike shop, assisting neighboring zones/departments as needed. You’ll have the chance to get your hands dirty in the workshop and share your wealth of bike knowledge with our customers. Our goal is to be THE go-to bike shop in our community with the highest level of service and utmost integrity in serving our customers needs.

The ability to come up with new ideas and be flexible with frequent change is a must. Depending on the needs of the store, other duties may be assigned from time to time.

• You greet and help 100% of Service customers and call for help when appropriate.
• WOW Customer Service:
  Make contact, meet basic needs, engage, create ambassadors.
• You have completed all applicable SBU training, you are knowledgeable and able…