Services Technician Flex

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1/2 located in Fairbanks! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14/15.

This Employment Services Technician (EST) position is customer-service driven and involves extensive contact with the public and staff via phone, email, and video communication, as well as face to face. In this position, you will:

• Provide services to job seekers, employers, and partner agencies through outreach, referrals, training, and education.
• Administer the Jobs for Veterans State Grant (JVSG).
• Administer Workforce Innovation and Opportunity Act (WIOA) programs.
• Administer the State Training and Employment Program (STEP).

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center (FJC) team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce.

Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Our staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities.

The work week for this position is Monday - Friday, 7.5 hours per day between the hours of 8am - 5pm.

This EST position is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B; our building has free covered parking with electrical plug-ins and sits adjacent to Veteran’s Memorial Park in beautiful downtown Fairbanks. You will be located inside the newly remodeled Fairbanks Job Center (FJC), which has a team-centered, professional working environment with an emphasis on exceptional customer service.

This position requires regular travel via state vehicle, occasional in-state travel and possible out-of-state travel, in addition to the ability to access military bases and installations.

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability:
  Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Clerical:
  Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Financial Management:
  Prepares, justifies, and/or administers the budget for program…