Operational Excellence Manager- Capital One Lounges

• We are hiring immediately for a XXX position.
• Location:
  
  Note:
  
  online applications accepted only.
• Schedule:
  
  Open Availabity is Required &70% Travel
• Requirement:
  Must reside near Major Airport in NY (JFK or LGA) OR Vir-IAD
• Pay Range: [[]] to [[]]

Flik Hospitality Group

Free meals, uniforms and laundering service available at select locations.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

• Provide interim leadership during transitions, staffing gaps, leaves, and periods of increased business demand.
• Support new lounge openings, operational transitions, and strategic initiatives.
• Partner with lounge, district, and corporate leaders to execute operational priorities.
• Share best practices and help teams resolve operational challenges.

• Lead training focused on hospitality, culinary standards, service, safety, and operational procedures.
• Coach managers and frontline teams to strengthen performance, engagement, development, and retention.
• Support onboarding and development of new leaders.
• Promote a culture of learning and continuous improvement.

• Conduct operational assessments and audits to ensure standards are consistently achieved.
• Identify improvement opportunities and help teams implement sustainable solutions.
• Support food safety, sanitation, security, labor, and company compliance requirements.
• Champion personalized service and memorable guest experiences.

• Collaborate with leaders across airport locations to promote consistency and operational effectiveness.
• Support company initiatives, reporting requirements, and key business metrics.
• Serve as a trusted resource for problem-solving and business continuity.
• Build strong relationships that encourage communication and alignment.

• Hospitality leadership experience in airport lounges, hotels, restaurants, private clubs, premium food service, or similar environments.
• Experience supporting multiple locations, business units, or operational teams.
• Proven success in training, coaching, operational improvement, or quality assurance.
• Strong knowledge of guest service and operational excellence.
• Financial and business acumen, including labor, food, and operational cost management.
• Excellent communication, presentation, organization, and relationship‑building skills.
• Ability to influence stakeholders and adapt to changing priorities in fast‑paced environments.

• Bachelor's degree in Hospitality Management, Business, related field, or equivalent professional experience.
• Luxury hospitality, premium guest service, or airport lounge experience.
• Experience with new openings, transition management, task force assignments, or business turnarounds.
• Background in executive dining, private clubs, luxury hotels, or upscale restaurants.

• Ability to travel extensively, approximately 70%…