Operations Manager - Glacier Bay Lodge

Location: Gustavus

Job Description Ever wish you had more daylight hours? Nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage, Glacier Bay is a remote wilderness experience you don’t want to miss. Develop your hospitality skills in one of the most beautiful places in the world. With almost 20 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending.
3.3 million acres of mountains, glaciers, fjords, rainforest, and wildlife fill the environment of Glacier Bay National Park and Preserve – a UNESCO World Heritage Site. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay. However, once you arrive, every experience will be awe-inspiring.

We are seeking an experienced and dynamic Operations Manager to oversee daily operations at our remote lodge inside Glacier Bay National Park & Preserve. This role ensures the smooth and efficient functioning of the lodge by providing leadership for multiple guest service departments, including the front desk, courtesy transportation, housekeeping leadership oversight, and the guided boat tour operation. The Operations Manager works closely with department heads, including the Housekeeping Manager, Boat Tour Captain/Manager, and Front Desk Supervisor, to deliver exceptional guest experiences in a high-demand, remote setting.

Job Responsibilities
1. Front Desk Operations  Supervise and support front desk services to ensure smooth, efficient check-in and check-out processes.  Oversee guest reservations, availability updates, and billing accuracy.  Assist staff with guest inquiries, resolutions, and special requests.  Provide coaching and training to front desk employees to maintain high service standards.  
2. Housekeeping Leadership Oversight  Provide leadership and operational guidance to the Housekeeping Manager, who is responsible for daily housekeeping operations.  Ensure the Housekeeping Manager has adequate staffing, resources, and support to meet cleanliness and quality standards.  Collaborate with the Housekeeping Manager to address performance, inventory needs, scheduling, and guest-impact issues.  Ensure housekeeping operations align with company standards and safety regulations.  
3. Courtesy Transportation  Oversee guest transportation services, ensuring timely, safe, and efficient transport between key locations.  Support scheduling and management of vehicles; ensure proper maintenance and readiness.  Provide direction and training for drivers to ensure service is safe, reliable, and guest-focused.  
4. Guided Boat Tour Operations Oversee the lodge’s guided boat tour program, working closely with the Boat Captain.  Support the coordination of daily boat tour schedules, staffing, and guest capacity planning.  Ensure guest safety, satisfaction, and compliance with U.S. Coast Guard and National Park Service regulations.  Assist with resolving day-of operational challenges, weather-related adjustments, and communication with crew and naturalists.  Collaborate with marine and naturalist personnel to maintain tour quality, interpretive excellence, and operational efficiency.

5. Staff Management & Training  Train, schedule, and support departmental supervisors and staff across front desk, transportation, and boat tour operations.  Foster a positive and inclusive work culture that supports teamwork, communication, and high performance.  Conduct performance reviews for direct reports and ensure coaching and development opportunities for all teams.  
6. Operational Efficiency & Budget Management Monitor daily operations for efficiency and adherence to service standards.  Assist with department budgets, expense monitoring, and…