Portfolio Manager

Job Description:

Portfolio Manager — Multifamily (East End Pittsburgh) Office

Location:

Highland Park, Pittsburgh, PA — with daily travel across the East End portfolio

Reports To:

Ownership / Asset Management Direct Reports:
Site leasing staff, leasing agents, maintenance technicians, porters, and third-party vendors FLSA Status:
Exempt (Salaried)

Employment Type:

Full-time — includes weekend leasing coverage and on-call emergency rotation Position Summary The Portfolio Manager holds full operational ownership of a multi-site residential portfolio across Pittsburgh's East End neighborhoods. This is a working manager role. In addition to leading the leasing and maintenance teams, this person personally shows and leases units with leasing agents during week and on weekends, serves as the escalation point for after-hours emergency calls from our answering service, and makes the call on whether maintenance gets dispatched.

The person in this seat is accountable for occupancy, rent growth, turn speed, maintenance execution, and the performance of every leasing and maintenance team member across the portfolio. This is a results-driven role. Performance is measured in occupancy, turn days, delinquency, and NOI — not in hours logged or reports filed. We are looking for someone who sets aggressive targets, tracks them weekly, and owns the outcome either way.

The ideal candidate is a strong operator who can walk a vacant unit and identify what's blocking the lease, sit with a leasing agent and improve their closing rate, hold a maintenance tech accountable to a completion standard, take a 2 a.m. call about a water leak and know immediately whether it waits until morning — and then translate all of it into numbers ownership can act on.

Portfolio Scope Primary assets under management:
Highland Park apartment building (50 units)— portfolio office location Strip District apartment building (18 units) Friendship apartment building (70 units) Friendship / Shadyside apartment building (28 units) Shadyside / Bloomfield apartment building (7 units) Highland Park / East Liberty (16 units) Lawrenceville apartment building (3 units) Additional smaller East End properties and scattered-site units Total portfolio approx. 200 units Portfolio composition is subject to change as assets are acquired or repositioned.

Core Responsibilities Occupancy & Leasing Performance Own portfolio occupancy as the primary performance metric; set and defend occupancy, pre-lease, and renewal targets by property

Personally show and lease units alongside leasing agents, covering peak traffic and filling gaps in leasing staff coverage — this is a standing expectation of the role, not occasional backup

Establish weekly leasing rhythms — traffic review, lead source analysis, tour-to-application conversion, application-to-lease conversion, and follow-up compliance

Audit lead response times and CRM follow-up sequences; enforce speed-to-lead standards across every site

Set and adjust market rents, concessions, and pricing strategy in coordination with ownership based on submarket comps and real-time traffic data Drive renewal strategy proactively — early outreach, retention offers, and lease-term alignment to smooth seasonal expiration exposure

Manage online presence and reputation across ILS listings, Google Business Profiles, and review platforms; ensure listings, photography, pricing, and availability are accurate at all times

Review and approve applications against screening criteria; ensure consistent, compliant, and documented decisions

Track and reduce vacancy loss, down days, and turn time per unit Maintenance & Physical Asset Oversight Direct maintenance operations across all sites: work order flow, prioritization,…