Telecom Technician

Telecom Technician

Fastwyre Broadband is hiring a Telecom Technician to provide high‑quality installation, testing, maintenance, and repair of telecommunication facilities across the community. This role includes broad technical responsibilities for telephony, video service, FTTx, internet, and wireless solutions.

$26.70/hr – $44.50/hr

The Telecom Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by providing installation, testing, maintenance and repair of telecommunication facilities and equipment. The technician works in a safe manner following company policy and performs tasks without constant supervision.

• Install new broadband services (video, wireless, internet, cable modem, DSL, telephony, FTTx).
• Respond to service orders for troubleshooting, upgrades, removals, or changes to residential or business broadband services.
• Ensure all service orders and tasks are closed out daily.
• Install ONTs, jacks, pedestals, terminals, splitters, taps, protectors, and grounding.
• Maintain company inventory for items used.
• Maintain timesheets, vehicle records, test equipment, and other company property.
• Perform routine office maintenance and/or repair on equipment (batteries, alarms, air filters, fluid levels).
• Locate fiber, coax, telephone, and mark cable routes.
• Splice and repair telecom cable.
• Climb poles and towers to install or repair telecom lines and facilities.
• Troubleshoot malfunctioning cables using testing devices.
• Change cable TV headend equipment (receivers, video ciphers, modulators, scramblers), if applicable.
• Troubleshoot from house to headend (amplifiers, line extenders, bridges, power insertions), if applicable.
• Install, test, maintain, and repair advanced telecom services (DDS, XDSL, T1).
• Operate central office equipment from various manufacturers.
• Have a basic understanding of WAN equipment, protocols, and fiber optic systems.
• Understand computer network protocols (Routers, Switches, Ethernet, SMTP, IMAP, SNMP).
• Operate equipment such as backhoes, trenchers, cable plows, and dozers.
• Install, operate, and maintain radio systems (microwave, UFH, VFH, BETRS) if applicable.
• Complete specialized reports, logs, and documentation.
• Respond to ASR’s and coordinate engineering, installation, and provisioning of basic equipment.
• Understand how departments contribute and refer customers and employees appropriately.
• Perform “Lead Technician” duties such as mentoring, acting as a lead on projects.
• Perform any other duties as assigned.

• Effectively communicate in a positive, professional manner in all interfaces.
• Use computer programs (including Microsoft Office Suite) proficiently.
• Work as a team member and independently to achieve goals.
• Embrace workplace change and encourage innovative approaches.
• Work as a team player effectively.
• Comply with CPNI regulations and procedures.
• Work a flexible schedule as needed.
• Write routine reports and correspondence.
• Define problems, collect data, establish facts, and draw conclusions.
• Use hand tools, test equipment, and operate heavy equipment for underground and aerial plant.
• Have basic math skills and understand simple formulas and charts.
• Use SL meters, Volt/OHM meters, DSL meters, light meters, and TDRs to solve problems.

Minimum qualifications:

high school diploma or equivalent, valid driver’s license. Previous telecommunications and/or customer service experience preferred.

• Standing: N ☐ O ☐ F ☒ C ☐
• Walking: N ☐ O ☐ F ☒ C ☐
• Sitting: N ☐ O ☐ F ☒ C ☐
• Reach Outward: N ☐ O ☐ F ☒ C ☐
• Reach Above Shoulder: N ☐ O ☒ F ☐ C ☐
• Climbing: N ☐ O ☒ F ☐ C ☐
• Crawling: N ☐ O ☒ F ☐ C ☐
• Squatting/Kneeling: N ☐ O ☒ F ☐ C ☐
• Bending: N ☐ O ☐ F ☒ C ☐
• Keyboarding: N ☐ O ☒ F ☐ C ☐
• Driving: N ☐ O ☐ F ☒ C ☐
• Hearing: N ☐ O ☐ F ☐ C ☒
• Perceiving: N ☐ O ☐ F ☐ C ☒
• Communicating: N ☐ O ☐ F ☐ C ☒
• Distinguishing Colors: N ☐ O ☐ F ☒ C ☒
• Outdoor Climate: N ☐ O ☐ F ☐ C ☒
• Various Terrain: N ☐ O ☐ F ☒ C ☐
• Cramped Workspace: N ☐ O ☐ F ☒ C ☐

Lift/Carry: Up to 10 lbs N ☐ O ☐ F ☒ C ☐ ; 20 lbs N ☐ O ☐ F ☒ C ☐ ; 50 lbs N ☐ O ☐ F ☒ C ☐ ; 75 lbs…