Case Manager - Supportive Program

Dignity Housing’s mission is to break the cycle of homelessness and poverty that confronts low-income families and individuals in Philadelphia. We work to fulfill our mission through the provision of transitional and long-term housing in combination with supportive services that create opportunities and promote self-sufficiency.

JOB TITLE: CASE MANAGER – ENHANCED SERVICE PROJECT (ESP) - Supportive Housing Program

JOB TYPE: Administrative, Operations, Programs, Full-Time

The Case Manager for the Enhanced Service Project (ESP) Supportive Housing program is responsible for providing case management services for single adult and families to maintain long-term housing and connect them to supportive services that address their barriers. The Case Manager works within an interdisciplinary team creating individualized housing and service plans and a referral of sources. This position will be based at Dignity Housing office in Germantown, Philadelphia and will serve supportive housing residents in scattered site settings.

• Conduct monthly home site visits to residents and complete case service plan and unit inspection.
• Assist resident with medical access, credit repair services, transportation services, government benefits, and utility support.
• Document all resident contacts, case update, and referrals in HMIS and client charts timely.
• Conducts phone outreach and follow-up to referred residents to complete intake interview and assessment.
• Prepare reports and audits requested by Supervisor.
• Conducts routine audits of client files to ensure quality improvement and compliance with state standards.
• Demonstrate empathy and flexibility in responding to participant and staff needs.
• Ensure that deadlines are met and that the work produced is of the highest quality.
• Serves on special committees and complete other duties as assigned and/or required by the Program Manager or designee.

N/A

• Familiar with behaviors, attitudes and issues facing homeless populations
• Knowledge of public health benefits and community resources, and organizations addressing the issues of the population.
• Good written and verbal communications skills; excellent presentation skills.
• Familiarity with signs and symptoms of drug and/or alcohol dependency
• Must be culturally competent and sensitive towards diverse ethnic groups, cultural groups, and populations
• Experience supervising staff and volunteers

• Bachelor’s degree in Social Work, Sociology, Anthropology, Psychology, Ethnic Studies, other Human Services related degree; required.
• Minimum of two (2) years of professional experience provide counseling and case management services to individuals and families experiencing homelessness or other related populations; required.
• Ability to work at all sites and have a flexible schedule to include some evenings; required
• Required to have a working vehicle to conduct home visits and current Pennsylvania Driving License.
• Demonstrate proficient computer skills and familiarity with Microsoft office software, HMIS application

A comprehensive healthcare package will be presented at offer.

Dignity Housing’s mission is to break the cycle of homelessness and poverty that confronts low-income families and individuals in Philadelphia. We work to fulfill our mission through the provision of transitional and long-term housing in combination with supportive services that create opportunities and promote self-sufficiency.