Operations Representative

The
Operations Representative is a
core operational role and a
central driver of Alaska 360’s daily success
. This position sits at the intersection of logistics, communication, and guest experience, ensuring that every tour, transfer, and interaction operates seamlessly from dock to dock.

As one of the most operationally significant positions within the company, the Operations Representative plays a direct role in maintaining accuracy, efficiency, and guest satisfaction across all departments. Decisions made in this role have immediate, visible impact on the success of daily operations.

While the position naturally entails oversight due to the responsibility and complexity of the work, as job knowledge, consistency, and sound judgment are demonstrated, the role evolves into one that requires
minimal oversight
. For individuals who excel, this position offers
the greatest opportunity for professional growth and advancement within Alaska 360’s operations team
.

Working closely with the
Operations Manager and Chief Operating Officer (COO), you will support and execute day-to-day dock, site, and Front of House (FOH) operations. Responsibilities rotate based on performance and operational needs, providing variety and increasing responsibility over time.

• Lead dock and FOH operations, ensuring tours run accurately and on schedule
• Serve as a primary liaison with cruise ship shore excursion teams
• Confirm tour counts, manage guest flow, and coordinate arrivals and departures
• Reconcile tour numbers and finalize daily settlement paperwork
• Maintain dispatch sheets, settlement spreadsheets, and operational reports
• Coordinate cast member and guest movements across docks and site locations
• Receive shipments and manage dock, office, and operational inventory
• Assist with staging, parking, and dispatching tour coaches and transportation vehicles
• Support other departments as needed and maintain clean, organized work spaces and vehicles

• Directly influences daily operational success
• Central point of coordination across departments and external partners
• Oversight ensures accuracy, with increasing autonomy earned through performance
• Offers the clearest pathway for advancement within Alaska 360 operations
• Ideal for candidates seeking leadership development and long-term growth

• High School Diploma required or equivalent (GED)
• Operations/logistics or business administration or supply chain management studies
  -a plus but NOT required

• 1+ year of experience in operations or logistics- a plus
• Experience in
  hospitality
  or tourism- preferred

• Legally eligible to work in the US
• 21 years or older
• Valid driver’s license and clean driving record
• Ability to stand and walk for an 8-hour workday
• Comfortable working in a small, tight-knit team environment
• Strong sense of urgency – able to move quickly to prioritize and accomplish tasks effectively and efficiently in a professional manner
• Strong organizational, time management, and problem-solving skills
• Ability to supervise employees and coordinate with managers and other departments
• Excellent communication and interpersonal skills
• Flexible, versatile, and able to thrive in a fast-paced, high-volume environment
• Proficient in Microsoft Office and Windows applications
• Ability to lift and carry up to 25 pounds

This role is
active but not labor-intensive
, requiring
prolonged standing and walking
primarily outdoors in
rain, wind, sun, and cooler temperatures
. Tasks include bending, reaching, repetitive motion,
holding arms up to direct or signal for periods of time
, on docks, and uneven surfaces.

While there may be short periods of reduced activity, employees must remain
organized, attentive, and operationally ready
at all times. This position is ideal for individuals who can
balance physical activity with mental focus
in a fast-paced, high-volume operational environment.

• You make an immediate impact – Your work directly affects operations, guest satisfaction, and relationships with cruise partners
• Earn trust and autonomy – Oversight decreases as you…