Enrollment Services Specialist

Enrollment Services Specialist I – Inside Higher Ed

Under the general supervision of the Enrollment Services Center Manager, this position independently provides customer service for prospective, new, and continuing students.

• Fulfill receptionist duties, receive payments, enrollment and registration paperwork, schedule appointments, and provide front‑line customer service.
• Provide customer service in‑person at the front counter, via email, and over the telephone.
• Support admissions, registrars, enrollment services, financial aid, student account and/or student development functions and staff, including processing transcripts, inputting test scores, file management, data entry, campus, state or federal reporting, database management, troubleshooting, and general administrative/clerical tasks.
• Assist with the management of student assistants and quickly provide updates to co‑workers and student assistants for changes that occur within enrollment services and supported departments.
• Maintain Admithub software, ensuring text‑message campaigns are sent timely, the knowledge base remains current, and collaborating with other departments to address communication needs.
• Manage and respond to department emails.

• Associate’s Degree or a combination of training and experience.
• 1 year of customer service experience.

• Current notary or willing to become a notary.
• Work experience in a university’s office of registration, admissions, cashiering, financial aid, support services or a related function.
• Strong computer knowledge with the ability to navigate through Microsoft Office applications.
• Demonstrated strong organizational skills and ability to handle multiple tasks simultaneously and set priorities.

$34,039

• Knowledge of admissions, registrar, student accounts, and financial aid policies.
• Knowledge of Banner and Microsoft Office Suite.
• Knowledge of records management.

• Customer service.
• Data entry.
• Problem solving.

• Work with a diverse student population.
• Comprehend and learn new information quickly.
• Comprehend and interpret policy.

For more information or questions about this job posting, please contact the Office of Human Resources at (229) 500‑2026, or by email  technical support, call OneUSG Connect Support at (877) 251‑2644, or email sscsupport.edu.

Albany State University is an equal‑access and affirmative action institution that welcomes applicants regardless of race, color, national origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.