Community Services Specialist

The purpose of this classification is to perform administrative functions associated with customer service projects, tasks and other special assignments related to community health and human services delivery. Completes projects and special customer service related assignments; including associated administrative tasks.

Coordinates the development and the implementation of neighborhood meetings, conducting citizen advisory and planning meetings.

Meets with various health and human services providers to coordinate information; maintains current information regarding services available.

Maintains appropriate documentation of projects and assignments; maintains and publishes required reports.

Assists the Community Services Manager with project management and related administrative functions; prepares correspondence and other documents pertaining to community services activities.

Interviews and assesses individuals to determine category and level of needs; makes appropriate community service referrals; follows up as needed.

Assists in investigating and resolving service complaints from the public; takes appropriate action when necessary; performs follow up as needed.

Attends interdepartmental, interagency, neighborhood, agency and public meetings as required; provides organizational assistance as requested.

Prepares agendas and materials for community meetings.

Attends related meetings, seminars and workshops as required.

Receives telephone calls and visitors; answers questions, provides information and referrals in reply to public and interdepartmental inquires.

Performs data entry tasks and updates computerized data as needed; verifies data and generates reports from data as directed.

Operates a City vehicle in the performance of duties.

Performs other related duties as required.

Associate's degree in Public Administration, Human Services, or closely related field preferred; additionally, (2) years progressively responsible experience and/or training that includes Public Administration and Human Services; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia Driver's license.