Account Coordinator, Utilities

The City of Albany provides innovative telecom and other utility services. The purpose of this classification is to generate new leads, provide administrative and customer support, handle daily tasks like data entry and scheduling, create reports on account activity, and draft correspondence. Key responsibilities include maintaining customer databases, preparing documents and reports, assisting with promotional materials, and serving as a point of contact for customers.

This position often serves as a foundation for building customer relationships.

This classification handles and generates new account leads by reaching out to and engaging with prospective customers, ensuring effective and regular communication, and properly managing customer accounts.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Identify and close new opportunities by cold calling, premise visits, and customer appointments; prepare, file, and retrieve sales documents, such as contracts and proposals.
• Provide administrative support to office staff for special projects, events, and daily operations as needed to ensure smooth office functioning.
• Collaborate with internal and external team members and partners to present and develop presentations, promotional ideas, and materials for utility services and various projects to keep the community informed and updated.
• Manage customer relationships; serve as a liaison between customers, answering questions and relaying feedback. Maintain and update customer account databases.
• Conduct market and competitive research, and use canvassing or surveys as needed to assess project feasibility.
• Strong organizational, time management, writing, and verbal communication skills are essential.
• Proficiency with computer skills, especially Microsoft Office Suite, is necessary.
• Effective use of technology for program development, distribution, tracking, and reporting.
• Create reports on leads, account performance, etc.
• Operate a city vehicle and standard office equipment in the execution of duties.
• Provide office assistance to complete tasks.
• Continually learn and develop knowledge of new technologies and selling points.
• Perform other related duties as required.

• A bachelor's degree in a related field, such as business administration, is often preferred.
• Experience in marketing, account management, office administration, or sales is generally a plus.
• A proactive, detail-oriented, and customer-focused attitude is highly valued.
• Three (3) years or more progressively responsible experience and/or training in marketing, office administration, management, or sales; or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job.

Must possess and maintain a valid Georgia driver’s license.

Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

Requires the ability to operate, maneuver and/or control equipment, machinery, tools, and/or materials used in performing essential functions.

Requires ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Requires ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to interpret graphs.

Requires the ability to apply principles of influence systems, such as motivation,…