Account Coordinator, Utilities

The City of Albany provides innovative telecom and other utility services. The purpose of this classification is to generate new leads, provide administrative and customer support, handle daily tasks like data entry and scheduling, create reports on account activity, and draft correspondence. Key responsibilities include maintaining customer databases, preparing documents and reports, assisting with promotional materials, and serving as a point of contact for customers.

This position often serves as a foundation for building customer relationships.

This classification handles and generates new account leads by reaching out to and engaging with prospective customers, ensuring effective and regular communication, and properly managing customer accounts.

• Identify and close new opportunities by cold calling, premise visits, and customer appointments; prepare, file, and retrieve sales documents, such as contracts and proposals.
• Provide administrative support to office staff for special projects, events, and daily operations as needed to ensure smooth office functioning.
• Collaborate with internal and external team members and partners to present and develop presentations, promotional ideas, and materials for utility services and various projects to keep the community informed and updated.
• Manage customer relationships; serve as a liaison between customers, answering questions and relaying feedback. Maintain and update customer account databases.
• Conduct market and competitive research, and use canvassing or surveys as needed to assess project feasibility.
• Create reports on leads, account performance, etc.
• Operate a city vehicle and standard office equipment in the execution of duties.
• Provide office assistance to complete tasks.
• Continually learn and develop knowledge of new technologies and selling points.
• Perform other related duties as required.

• Strong organizational, time management, writing, and verbal communication skills are essential.
• Proficiency with computer skills, especially Microsoft Office Suite, is necessary.
• Effective use of technology for program development, distribution, tracking, and reporting.

• Bachelor's degree in a related field such as Business Administration, Marketing, Management or a related field is preferred.
• Three (3) years or more of progressively responsible experience and/or training in marketing, office administration, management, or sales; or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job.
• Experience in marketing, account management, office administration, or sales is generally a plus.
• Proactive, detail-oriented, and customer-focused attitude is highly valued.
• Valid Georgia driver’s license.

• Data Utilization:
  Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria.
• Human Interaction:
  Requires ability to apply principles of persuasion and/or influence over others.
• Equipment, Machinery, Tools, and Materials Utilization:
  Requires ability to operate, maneuver and/or control equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude:
  Requires ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Mathematical Aptitude:
  Requires ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; interpret graphs.
• Functional Reasoning:
  Requires ability to apply principles of influence systems, such as motivation, incentive, and leadership.
• Situational Reasoning:
  Requires ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.
• Physical Ability:
  Tasks require ability to exert moderate physical effort involving stooping, kneeling, crouching, crawling, and lifting objects up to 20 pounds.
• Sensory Requirements:
  Some tasks require ability to perceive and discriminate colors, sounds, odor, depth, texture, and visual cues; some tasks require oral communication.
• Environmental Factors:
  Performance may require exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, temperature/noise extremes, or traffic hazards.

The City of Albany, GA is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.