Communication Representative

Position: Communication Representative - Full-Time
Job Number:35115

Location:

Phoebe Putney Memorial Hospital Street Address:417 W 3rd Ave City, State:

Albany, Georgia Zip Code:31701

Department:

PPMH PATIENT EXPERIENCE GUEST SERVICES Shift: Variable Job Type:Full time Posted Date:

Job Description

Summary:

Description:

Job Summary Organize and direct activities at the Information Desk and Switchboard in accordance with applicable administrative and regulatory requirements. Direct contact with the public via face-to-face and phone.

Qualifications High School Diploma or GED Required Work Experience2 years Communicating effectively and dealing positively with the public, customer relations, problem solving, switchboard/communications system and computers Required Licenses and Certifications Not Applicable - No certification and Licensure requirements requirements required or preferred.

Essential Functions CUSTOMER SUPPORT:

Provides prompt assistance to customers, ensuring needs are met.

Answers all incoming calls timely to ensure prompt assistance and great customer service to callers.

Greets customers with a smile ensuring customer experiences an open and warm welcome.

Assists callers by using overhead paging systems as needed, utilizing established protocol.

Handles on-call procedures for staff and physicians as identified.

Maintains directory and files on active and discharged patients, their location, patient status and other pertinent information according to established procedure.

EMERGENCY RESPONSE:

Responds to all emergencies in a timely manner.

Responds to emergency calls following established protocols/codes.

Monitors hospital-wide alarm panel, destructive weather alerts, fire alarms and fire department notification.

TECHNOLOGY AND EQUIPMENT USE:

Demonstrates technical skill in using equipment appropriate for role.

Understands equipment operation.

Maintains equipment in working order. Troubleshoots equipment problems.

Uses technology to increase productivity. Adapts to new technology

Additional Duties Adheres to the hospital and departmental attendance and punctuality guidelines.

Performs all job responsibilities in alignment with the core values, mission and vision of the organization.

Performs other duties as required and completes all job functions as per departmental policies and procedures.

Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.

For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

Wears protective clothing and equipment as appropriate.