Customer Service Agent

Disabled Veteran Solutions (DVS) is hiring dependable, detail-oriented Customer Service Agents for a temporary remote customer support program
.

We're looking for individuals who are confident handling customer calls, navigating multiple computer systems, following established procedures, and maintaining accurate records.

This is an excellent opportunity for customer service professionals who enjoy structured work, communicate clearly, and are ready to contribute to a team right away.

This is a temporary assignment expected to run through January 2027, with potential consideration for other long-term DVS opportunities based on performance, qualifications, and business needs.

As a Customer Service Agent, you'll provide inbound and outbound support to businesses participating in a state-regulated vehicle inspection program.

Your responsibilities will include:

• Inbound Customer Support: Answer customer calls and provide professional, accurate information regarding equipment and inspection supply orders, payments, deliveries, and order status.

• Outbound Customer Outreach: Contact businesses to verify receipt of materials, provide important reminders, and gather or confirm information.

• Customer Guidance: Help customers locate online resources, understand basic procedures, and navigate order-related questions.

• Ticket Management: Create and update support tickets, accurately document customer inquiries, and escal… .?

• Data Entry & Documentation: Maintain accurate customer records, call notes, and tracking spreadsheets.

• Technical Navigation: Work efficiently across multiple computer applications, online resources, and communication platforms.

• Process Compliance: Follow established scripts, procedures, and documentation requirements to ensure consistent, reliable customer service.

This is a structured remote customer service position where attention to detail, accurate documentation, and dependable performance are essential.

We're seeking customer service professionals who are organized, technically confident, and comfortable working in a fast-paced, performance-focused environment.

Required Qualifications

• High school diploma or GED.

• Previous customer service experience in a professional environment.

• Strong verbal communication skills, professional phone etiquette, and active listening abilities.

• Ability to confidently navigate multiple computer applications and websites while speaking with customers.

• Strong data entry skills with excellent attention to detail and accuracy.

• Ability to follow written instructions, established procedures, and customer service scripts.

• Comfortable handling both inbound and outbound customer calls.

• Dependable attendance, punctuality, and ability to maintain a consistent work schedule.

• Ability to work independently in a structured remote environment.

• Reliable high-speed internet with the ability to connect through Ethernet.

Preferred Qualifications

• Previous call center or remote customer service experience.

• Familiarity with Microsoft Excel, Outlook, CRM applications, or customer support ticketing systems.

• Experience performing outbound customer service or business outreach calls.