Financial Aid Counselor

Position: Financial Aid Counselor I

Financial Aid Counselor I – Albany State University

Location:

Albany State University (West Campus – 2400 Gillionville Road, Albany, GA 31707; East Campus – 504 College Drive, Albany, GA 31705)

Job Summary

The Financial Aid Counselor I will provide basic guidance to students and their families regarding the financial aid application process, reviewing financial aid applications, determining eligibility for various aid programs, and awarding financial aid packages while adhering to federal and institutional regulations, usually with a focus on assisting students with less complex financial situations or serving as an entry‑level position within a financial aid office.

Responsibilities

Student Advising

• Explaining the financial aid application process, including the FAFSA, to students and parents.
• Assessing student eligibility for various financial aid programs such as grants, loans, and work‑study.
• Reviewing financial aid applications and supporting documents to verify accuracy.
• Calculating and awarding financial aid packages based on student need and eligibility.

Data Entry and Record Keeping

• Maintaining accurate student financial aid records within the financial aid management system.
• Entering student information and documentation into the system.
• Tracking student progress and communication regarding financial aid requirements.

Compliance and Regulations

• Staying updated on federal and state financial aid regulations.
• Ensuring compliance with all financial aid policies and procedures.
• Performing necessary verification of student information as required.

Communication and Outreach

• Responding to student inquiries regarding financial aid options and application process.
• Conducting financial aid workshops and presentations for students and parents.
• Participating in recruitment events to inform prospective students about financial aid availability.
• Attending off‑campus workshops, department meetings, and traveling to in‑state and out‑of‑state conferences.
• Performing outreach duties; conducting financial aid workshops on campus and at local high schools.
• Performing any duties assigned by the supervisor.

Required Qualifications

• Bachelor's degree, preferably with coursework in higher education, finance, or business discipline.
• 2 years of professional financial aid experience or relevant work experience in a higher educational environment.
• Experience with online student information systems and personal computers.
• Knowledge of Banner, COD, and NSLDS.
• Demonstrated ability to provide presentations to small and large groups.

Preferred Qualifications

• Customer service experience in higher education.

Proposed Salary

Salary range: $29,569 to $42,000 per year.

Knowledge, Skills & Abilities

• Demonstrate mathematical agility.
• Ability to maintain strict confidentiality.
• Ability to produce financial reports and interpret data.
• Knowledge of financial aid policies.
• Knowledge of Microsoft Office Suite.
• Strong interpersonal skills.
• Excellent organizational skills.
• Skilled in customer service.
• Skilled in verbal and written communication.

Contact Information

For more information or questions about this job posting, please contact the Office of Human Resources at (229) 500‑2026, or by email  technical support, call OneUSG Connect Support at (877) 251‑2644, or email sscsupport.edu.

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. Recruiting, hiring, training, promoting and educating persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status is required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75‑50).

Albany State University is an affirmative action/equal opportunity institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500‑2026. Individuals requiring disability‑related accommodations for participation in any event or to obtain print materials in an alternative…