Closing Operations Specialist-Broker

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. Zippy believes modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Its remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, Zippy offers competitive pay, stock options, and excellent benefits. Zippy is dedicated to enhancing consumers’ financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Closing Operations Specialist – Broker coordinates and executes closings for Zippy’s broker channel, serving as the central point of contact for external mortgage brokers, settlement agents, and internal account executives. This role keeps all parties informed, resolves late-stage closing bottlenecks and coordinates accurate final figures and closing documents to support timely closings.

The specialist also oversees digital signing ceremonies, guides borrowers through closing documents, answers questions and facilitates remote online notarization. This role delivers a positive final experience as borrowers complete the financing of one of their largest and most important purchases.

Passionate about creating better consumer outcomes and solving the affordable housing crisis.

Please note that we are currently only hiring candidates who reside in the following states:

• A self-motivated, creative, positive and solutions-focused team player.
• Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward.
• Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed.
• Customer
  
  Experience:
  
  Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization.
• Document Review:
  Develop knowledge of Zippy's loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them.
• Teamwork and Time Management:
  Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings.
• Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated.
• Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents.
• Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution.
• Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale.
• Quality-focused, highly attentive to detail and process-oriented.
• Flexible work schedule, including after hours and weekends as needed, to meet closing needs.
• Proactive and autonomous, with the ability to manage multiple closings and competing priorities.
• Proficiency in Microsoft Office and other…