Care Relationship Manager - Albany, GA

Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve.

Primecare Home Care Services, Inc. (PHCS), powered by Flournoy Health Systems, LLC (FHS), is a people-first home care organization dedicated to helping individuals live safely, comfortably, and independently in their own homes. We provide personalized, compassionate care to seniors, individuals living with chronic conditions, and those requiring in-home support, building trusted relationships with the individuals, families, and communities we serve. PHCS is supported by the leadership, infrastructure, and resources of FHS, a healthcare management organization focused on strengthening the organizations that serve individuals in their homes and communities.

FHS is also home to other healthcare and affiliated businesses, including Primecare Hospice & Palliative, Inc. and Primecare Real Estate, LLC. Together, PHCS and FHS are committed to the highest standards of excellence, compassion, integrity, and compliance in everything we do.

The Care Relationship Manager is responsible for the day-to-day management of an assigned caseload, ensuring clients receive authorized services and caregivers are appropriately scheduled to meet their needs. This role serves as a primary point of contact for clients and caregivers and is responsible for staffing, schedule management, service monitoring, required contacts, and timely follow-up on issues that may impact care.

For assigned Structured Family Caregiving (SFC) members, the Care Relationship Manager also serves as the Health Coach and is responsible for completing required caregiver contacts, monitoring caregiver documentation, identifying support or training needs, and escalating health, safety, or unmet needs to the appropriate clinical and case management teams. Care Relationship Managers collaborate with clinical, operational, and support teams to maintain continuity of services, support program requirements, and promote a positive client and caregiver experience.

• Manage an assigned caseload of clients, ensuring ongoing service needs, staffing, documentation, and required follow-up are addressed timely.
• Maintain daily oversight of client schedules, open shifts, cancellations, and service coverage.
• Monitor caregiver timekeeping and address attendance or scheduling discrepancies.
• Complete required EDWPs for canceled visits and other applicable service changes.
• Monitor clients on hold, hospitalized, QMB, or otherwise temporarily not receiving services and provide weekly updates.
• Identify clients who are underserved or missing authorized billable hours and coordinate appropriate follow-up.
• Track discharges and ensure appropriate documentation and communication are completed.

• Serve as a primary day-to-day contact for assigned clients and caregivers.
• Conduct client and caregiver outreach and engagement activities to support ongoing relationships and a positive service experience.
• Document client/caregiver complaints and ensure concerns are appropriately communicated and followed through resolution.
• Document and elevate incidents according to established processes.

• Serve as the Health Coach for assigned Structured Family Caregiving (SFC) members and perform required…