General Manager

TPG Hotels, Resorts & Marinas is seeking a General Manager for the Townplace Suites Albany, GA.

TPG Hotels, Resorts & Marinas is a nationally recognized hotel management company operating hospitality assets across the entire chain scale. We are seeking a motivated team member who believes guest service is the top priority.

Job Overview

The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards.

Responsibilities:

• Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
• Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
• Develop and implement strategies to enhance employee engagement and promote teamwork.
• Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
• Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
• Monitor guest reviews and ratings, implementing improvements as needed.
• Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.
• Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
• Review P&L and other financial reports to make informed decisions and achieve profitability goals.
• Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
• Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.
• Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
• Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.
• Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
• Stay up-to-date with industry trends, changes in regulations, and best practices.
• Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
• Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)
• Track record of employment stability
• Thorough understanding of budget creation and implementation
• Professional references from within the hospitality industry
• Organized, goal-oriented, self-motivated, and energetic with a strong desire to achieve success
• Ability to drive GOP, Flow thru and NOI per key.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

EEO/VET/DISABLED