Information Systems Technician

organizational relationships

• position title: information systems technician
• work unit: administration (information technology)
• employee:
• county: dougherty
• immediate supervisor: it manager

b. Qualifications

training and experience: training and experience leading to competencies needed to independently provide technical support to computer users in an assigned office area.

competencies & skills

• technical: electronics troubleshooting, analyzing information, equipment maintenance, reporting skills, and comprehensive knowledge of both personal computer (pc) and local wireless area networks (w/lan).
• administration: server administration, hardware and software management, cctv installation and configuration, management of virtual private networks, and network performance tuning.
• general: lan knowledge, problem solving, strategic planning, multi-tasking, quality focus, coordination, technical understanding, and quick study with technical zeal.
• soft skills: possession and application of skills in oral communication and decision making; highly developed competencies in customer service and interpersonal skills.
• flexibility: ability to install and provide support for pc and lan hardware/software, and possession of a strong desire to learn and be flexible regarding new technology and methodology.

c. Equipment that requires safe and effective use

• vehicle: company fleet or personal vehicle as needed.

d. Bloodborne pathogen category

• category iii: employee performs assigned tasks which involve no exposure to blood or other potentially infectious material.

e. Mandatory training category

• administration

f. Performance improvements

goal: to continually improve the delivery of service by improvement of consumer outcomes and satisfaction.

expectation: all employees have a role in performance improvements and are expected to interact collaboratively with co-workers and other contacts to provide consistent, high-quality, consumer-focused services.

g. Age-related and special needs of population (specific competencies)

work requires the knowledge and skills necessary to provide direct consumer services appropriate ____________________ whose age ranges from _____________ to ________________.

(disability of consumer)

h. Assigned duties

duties include, but are not limited to:

• resolve all issues related to desktop management.
• manage active directory, electronic medical record (carelogic), and the organization's agency-wide applications users.
• perform information control reviews, including system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.
• maintain and develop computerized audit software.
• prepare and present written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management.
• troubleshoot a variety of computer issues.
• offer technical support on-site or via phone or email.
• serve existing accounts by analyzing work orders, planning daily travel schedules, investigating complaints, and conducting tests.
• establish service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests.
• keep personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• document service and installation actions by completing forms, reports, logs, and records.
• provide training to staff on all resources necessary to complete day-to-day tasks.
• perform miscellaneous job-related duties as assigned.

day-to-day breakdown

the following list outlines your daily responsibilities, categorized by their time allocation:

1. Hardware deployment, installation & infrastructure (25%)

• day-to-day: prepare, image, and install workstations for new and existing staff using standardized automated tools.
• physical setup: mount and install monitors, security cameras (cctv), and wireless access points (aps) at various locations.
• network support: installs and supports lans, wans, network segmentations, internet, and intranet systems.
• peripheral…