Senior Manager, Legal Innovation & Operations Billing

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

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Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Reporting to the Director, Legal Innovation & Operations, Vendor & Cost Management, the Senior Manager owns the day-to-day operation of the Legal Department's e-billing, invoice, rate, accrual, outside counsel onboarding, and vendor-management processes and turns legal spend data into accurate, decision-ready reporting. The role partners with attorneys, outside counsel, Finance, and Procurement to keep legal spend visible, compliant, and well controlled.

• Own the business administration and configuration of the Legal Department’s e-billing and matter management platform, including matter, firm, supplier, timekeeper, and rate structures, user access models, workflow design, validation logic, and system rules.
• Manage the invoice lifecycle from intake through payment, reviewing invoices against Outside Counsel Guidelines, approved rates, matter information, and budgets, and resolving exceptions with law firms, attorneys, Finance, and Accounts Payable.
• Identify and document potential billing-compliance issues, including rate discrepancies, duplicate charges, prohibited or non-billable charges, and apparent deviations from approved staffing or billing arrangements; resolve routine issues with the firm or provider through completion and resolving material or recurring exceptions to the Director.
• Lead the implementation and ongoing operation of AI-assisted invoice review and spend analytics, including configuration, evaluation criteria, human review controls, and measurement of results, and inform tool selection with operational testing and data.
• Run the recurring accrual-collection process with outside counsel and legal service providers, review submissions for completeness and consistency, and reconcile accrual data with Finance.
• Prepare recurring spend reports, billing-compliance metrics, and validated data inputs supporting law firm and provider scorecards, and quality-check source data before it is incorporated into leadership reporting.
• Analyze spend by legal group, firm, matter, and other established categories, and surface variances, unusual transactions, data gaps, and cost-saving opportunities.
• Coordinate supplier and system setup with Finance, Procurement and Accounts Payable, and maintain accurate firm, provider, engagement, vendor, and matter records…