Associate Underwriter

Associate Underwriter

Assurant is the second largest "write your own" insurance company for the Flood Industry. Join our team of Flood Insurance professionals. The Associate Underwriter role is a virtual position and works on the Flood department’s front line. You will be an integral part of our team by helping retain relationships with our insurance agents. Your calm ability to answer questions and provide policy support to our partners keeps our policyholders protected.

You will receive on the job training that includes personalized training plans and mentors. This specialized training will help round out your Flood knowledge in this fast‑growing and evolving segment of the insurance industry.

• Answer inbound calls from our insurance agent partners
• Assist with policy changes, cancellations, and new business quoting
• Outbound communication to agents for follow‑up
• Provide direct policy support with a one‑call resolution mindset
• Instruct agents on system navigation and NFIP procedures
• Evaluate agent needs to answer questions and resolve issues
• Maintain key productivity metrics and service level agreements
• Record first notice of loss during storm season
• Understand the current NFIP Flood Insurance Manual and keep up with program rule changes

Hours for this position are 8:00 am to 5:00 pm MST, Monday through Friday, and could include overtime. Anyone with a minimum of 1 year or more of National Flood Insurance Program (NFIP) experience is encouraged to apply.

• High school diploma or GED
• 1 year of National Flood Insurance Program (NFIP) experience
• Strong ability to handle inbound calls
• Respond to inquiries regarding underwriting processes and decisions, interpret policy forms and coverage limits, and premium details
• Use clear guidelines, an underwriting manual, and established authority levels
• Make independent decision within guidelines and procedures
• Manage basic and routine tasks
• Follow standardized procedures

• Handle multiple priorities in a fast‑paced high‑volume team‑based environment
• Exhibit a positive attitude through a friendly and outgoing phone voice
• Demonstrate excellent listening skills and verbal communication skills
• Proficient in data entry and using 10‑key
• Able to type 40 words per minute
• Experience with MS Outlook, Word, and Excel
• Bilingual a plus

This Job is a Grade 6. Pay Range: $17.83 - $28.53. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.