Field Operations Manager Convenience Retail

Primary Duties and Responsibilities

The Field Operations Manager is responsible for executing and improving ARA’s field marketing, prospecting, surveys, and merchandising initiatives. This may include training a team of field reps, evaluating and analyzing their performance, and planning and managing logistics.

• Well informed on all vendor contracts and Planograms.
• Coach, train and mentor Territory Development Managers (TDMs) on prospecting potential members and bringing them on board as members; train TDMs on all vendor contracts, and conduct surveys in a proper and timely manner.
• Create routes and schedules so that all existing members are approached on a quarterly basis by TDMs, and prospect for new members.
• Monitor and track routes to optimize TDM output and record time and mileage accurately.
• Ensure TDMs visit stores to conduct compliance surveys; capture all data systematically.
• Verify all surveys for site assessment, cold vault equipment placement and in-store opportunities.
• Analyze survey data for data mining, comparing results with vendor complaints and compliance.
• Ensure all survey results are captured and cleaned for the finance manager to compare with vendor analysis.
• Prepare training modules for new and existing TDMs.
• Access and evaluate team and individual performance.
• Ensure that onboarding for all new members (both in ARA & PBA) is completed in a timely manner.

• 3–5 years of convenience retail operations management experience required.
• Strong leadership abilities.
• Experience managing a large group of white‑collar labor force.
• Excellent organization skills.
• Ability to multi‑task in a fast‑paced, demanding atmosphere.
• Excellent time‑management skills.
• Experience evaluating and training team members.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Analytical, goal‑oriented work style.