Technical Services Advisor

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, food service, household, personal care and pet products.

Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

We offer compensation and benefit programs that are among the best in the industry. With competitive base salaries, 401(k) plans and benefits offerings, we strive to reward talented people who make our company successful.

The Technical Services Advisor serves as the vital link between our customers, sales teams, and manufacturing operations to champion a premium customer experience. Reporting directly to the Mill Quality Director, this role supports our global vision by managing technical relations for a dedicated portfolio of customers and material substrates, actively investigating and resolving technical quality issues while leveraging those findings to improve production systems at the mills and extrusion facility.

As a key liaison across departments, this individual works in close alignment with manufacturing teams on product development, trial runs, and new business onboarding, while simultaneously providing critical commercial support to expand existing accounts and drive volume and margin improvements. Designed as a strong professional development pathway, the role involves creating and delivering comprehensive technical training programs for both internal staff and external clients and requires a dynamic professional ready to travel extensively up to 75% of the time to interface directly with customers and production sites.

• Managing Customers
• Quality Complaint Investigation
• Entering and Processing Complaints
• Document trips visits/calls
• Customer focus and Improving the Customer Experience
• Supporting sales
• Managing T&E
• New Capital Upgrades or Equipment
• Follow trial product to determine and report performance
• Work will mills on improvements or process changes
• Manufacturing Systems
• Support the mills and extrusion facility
• Primary Tech Rep resource for specific facilities
• Participate in crew training and meetings at primary mill
• Serve as customer advocate
• Audit Mill Quality Systems
• Developing a relationship with the customers and learning their processes. Learning the various complex product lines within Mill Division and the application challenges. Understanding the manufacturing system and capabilities of each mill.
• This role interacts with other Tech Reps, Quality Mgrs., Sales, Customer Service, Customers and R&D.
• Tracking new technology development
• Attending trade shows
• Personal Responsibility Safety
• Other duties as assigned.

• Four-year degree with engineering preferred.
• Five years of work experience in one of the following: paper making, printing or converting.

• Extensive knowledge with Microsoft programs (excel, word, PowerPoint)

• General schedule is an 8-hour M-F assignment, however, employee must be willing to work alternate schedules occasionally; that may…