Quality Assurance - Process & Documentation Analyst

LOCATION: Albany, GA

STATUS: Funded

TRAVEL: None

CLEARANCE: Ability to obtain a Secret clearance

BENEFITS: 401K, Life/Health/Dental/Disability Insurance, Flexible Paid Leave, and Tuition Reimbursement.

DESCRIPTION:

Patricio Enterprises is seeking a Quality Assurance - Process & Documentation Analyst to support the QA department by documenting, reviewing, and improving business processes. This role focuses on process mapping, workflow documentation, and quality controls to ensure processes are clear, consistent, and auditable. The position is ideal for a professional with strong analytical and documentation skills who can quickly understand end-to-end workflows and translate them into standardized QA artifacts.

Primary duties will include (but not limited to):

• Document current-state business processes using Visio workflow diagrams
• Develop and update Standard Operating Procedures (SOPs) and related QA documentation
• Conduct process walk-throughs with subject matter experts to ensure accuracy and completeness
• Identify process gaps, redundancies, control weaknesses, and improvement opportunities
• Support QA audits, internal reviews, and quality assessments
• Ensure documentation aligns with internal QA standards and compliance requirements
• Maintain version control and documentation repositories
• Assist with future-state process design and continuous improvement initiatives
• Provide clear, concise documentation suitable for training and onboarding purposes

KNOWLEDGE AND

SKILLS:

• Strong process analysis and documentation skills
• Experience working within structured, controlled environments
• High attention to detail and accuracy
• Ability to quickly learn and understand complex workflows
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Ability to work cross-functionally with multiple stakeholders
• Organized, self-directed, and able to manage multiple tasks

PREFERRED / NICE-TO-HAVE QUALIFICATIONS

• Experience creating process maps or flow diagrams (Visio preferred)
• Background in finance, operations, compliance, audit, or process improvement
• Familiarity with QA frameworks, internal controls, or risk management concepts
• Exposure to ISO, SOP governance, or regulated environments

TRAVEL REQUIREMENTS: None

EOE. Protected Veterans/Individuals with Disabilities. Patricio Enterprises Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.