Assistant Store Manager

Job Description:
Your Opportunity Assistant Store Manager – Titlemax, Albany, GA. As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop leadership skills by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential.

Compensation
: $15.00 per hour.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training enabling opportunities at any of our eleven brands.
• Enrollment in a key holder program for promotion potential.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical coverage options, including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) with company match.
• Company‑Sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits (dental, vision, disability, etc.).
• Free access to mental health resources, life coaching via EAP.
• Exclusive discounts through Discount Marketplace.
• Paid time off that grows with you, starting at 12 days first year.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions and accurately process loan/pawn applications.
• Complete daily call campaigns to market services, build new business, and nurture relationships.
• Oversee account management and recovery processes, including collection calls.
• Maintain customer information in the POS system with accuracy and integrity.
• Support and coach Customer Service Representatives to ensure quality standards.
• Perform duties outside the office, including vehicle appraisals and external marketing.
• Meet company‑set performance standards via partnership opportunities and community events.
• Maintain office security protocols and manage vault and cash drawer.
• Ensure compliance with policies, audits, and legal regulations.
• Conduct store audits, create reports, and compile financial data.
• Monitor and maintain internal and external store appearance and cleanliness.
• Work efficiently in a rapidly changing and fast‑paced environment.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular in‑person attendance, including weekends.

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle for workday use.
• Background check required.
• Ability to meet physical demands (standing 90% of time, moving up to 25 lb).

• Management experience in retail, convenience store, grocery, finance, or related industries.
• Experience in check cashing, document verification, and money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Military Friendly Employer and Spouse Employer for four consecutive years. Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S., serving more than 1,500 stores across 24 states.

Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.