Manager client services coordinator

Make an impact with NTT DATAWe are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATAThis position will join the Global IP Network (GIN) team ’s Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a single autonomous system number AS2914. As a top wholesale IP provider globally, our network has received many international recognitions, including Best Global Wholesale Carrier, Best North American Wholesale Carrier and Wholesale Operator of the Year, among others.

The Global Client Manager (GCM) drives profitable revenue growth across an assigned portfolio of Global IP Network customers and targeted new-logo accounts. The GCM owns the commercial relationship from opportunity identification through contract execution and account growth, working with customers and internal teams to align solutions to business and technical requirements. Success requires disciplined sales execution, sound commercial judgment, technical credibility, strong stakeholder management, and effective pipeline and forecasting practices.

Achieve or exceed assigned revenue and NIMRR targets through growth of existing accounts and acquisition of new customers.

Develop and execute account and opportunity strategies across the GIN portfolio, identifying expansion and cross-sell opportunities aligned to customer needs.

Build and maintain trusted relationships with commercial, technical, operational, and procurement stakeholders.

Manage the end-to-end sales cycle, including discovery, solution alignment, proposal development, negotiation, contract execution, and handoff to delivery teams.

Maintain a qualified pipeline, accurate opportunity data, and reliable forecasts in Salesforce or the designated CRM platform.

Coordinate with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other teams to support successful customer outcomes.

Maintain current knowledge of the GIN portfolio, competitive environment, relevant Internet infrastructure trends, and customer business models.

Bachelor's degree in Business, Marketing, Finance, Technology, or a related field preferred;
Good understanding of the global Internet infrastructure market, with working knowledge of IP Transit, Ethernet transport, IPv4 addressing, DDoS protection, BGP, Internet routing concepts, and Autonomous System Numbers (ASNs). Ability to use commonly available ASN and routing lookup tools and translate technical capabilities into clear customer value. Strong commercial awareness, customer orientation, adaptability, and ability to rapidly develop knowledge of evolving technologies, markets, and competitors.

Account management, new-business development, and consultative/value-based selling. Customer relationship, stakeholder, commercial negotiation, and opportunity management. Pipeline management, forecasting, CRM discipline, and management of multiple concurrent opportunities. Ability to work effectively across multiple time zones and with globally distributed internal and customer teams. Reports to the Director of Sales and works closely with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other relevant GIN and NTT DATA teams.

Engages with customer stakeholders across commercial, technical, operational, and procurement functions. Ability to work outside standard local business hours when reasonably required to support global customers, negotiations, customer meetings, or business-critical…