Senior Billing and Accounts Receivable Representative CV​/CVX

Senior Billing and Accounts Receivable Representative CV/CVX

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Senior Billing & Accounts Receivable Representative

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no‑cost‑to‑you vision insurance for you and your qualified dependents.

We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. See how you can make a difference with the support of strong leadership and a team environment. See Everything, Be Anything™.

Primary job responsibilities of the Senior AR Representative will include supporting the core processes of the Billing and Accounts Receivable team. These efforts include cash posting and Accounts Receivable processes for customer invoicing, collections, balancing and auditing accounts, supporting customer inquiries regarding balances billed, billing challenges and balance due inquiries, 5500 reporting, support the negative balance and provider excel/Davis Collections billing and cash posting, and month end close activities.

Responsible for Administer client billing support through new client setup and changes to existing accounts. Provide billing portal support to customers. In addition, this role will interact with Groups and Providers and perform monthly collection calls and send emails. This role will also assist with audits.

• Facilitate the creation of customer invoices in accordance with established procedures
• Oversee the distribution invoices to customers via billing portal, print and mail and email where necessary
• Creation of non-systemic invoices as needed for our HP/ASO/FFS populations.
• Provide excellent customer service to internal and external customers of the Billing department
• Supports the creation of bills for providers for negative balance and tower/excel charges
• Work closely with clients, brokers and TPA’s on any identified concerns or challenges with system invoices, balances due or eligibility issues.
• Research, reconcile, audit, resolve and make adjustments on accounts
• Support entering daily cash receipts, billings and adjustments in various financial systems
• Reconcile Accounts Receivable transactions to the General Ledger and AR Aging for month end close
• Call or email past due accounts for collection
• Assist in the setup of accounts for “new” clients to achieve their billing needs
• Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives
• Learn and follow departmental procedures which include, phone and R/T queue responsibilities and activities
• Proficient in resolving issues and/or directing customers to the most appropriate department for resolution
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
• Pull support for semi and annual audits, prepare schedules and interact with auditors.
• Responsible for identification of pending issues and bringing to the attention of the supervisor/manager
• Effective communication with internal/external departments on issues.
• Assist in special projects and department initiatives as assigned.
• Assist and support process improvements for Billing and Accounts Receivables.
• Diffuse and elevate challenging situations
• Regular reliable attendance is required
• Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department

• Minimum High School Diploma or…