Faculty and Student Support Associate

Faculty and Student Support Associate at Inside Higher Ed

The Faculty and Student Support (FSS) Associate provides operational, communications, and data coordination support to strengthen faculty and student success. Reporting to the Senior FSS Coordinator, this role ensures consistency across academic processes, communications, and faculty management while supporting academic integrity, student engagement, and program operations.

• Coordinate faculty communications and tracking of credentials and training completion; assist with curriculum committee logistics and support honor societies, student awards, and outreach initiatives.
• Monitor academic integrity submissions, prepare related documentation, and manage student engagement activities such as residencies and presentation symposiums.
• Support department chairs in analyzing course evaluation data, preparing reports, and monitoring key academic metrics.
• Manage shared inboxes, maintain records, and provide logistical support for meetings, events, and operational projects to ensure accuracy, compliance, and effective communication throughout the college.
• Support department chairs and associate deans with faculty curriculum committees and Industry Advisory Council administrative tasks (e.g., attendance, minutes, payroll).
• Advise faculty on best practices for addressing low-level integrity concerns, ensuring alignment with institutional policies; analyze reported cases and prepare documentation for review.
• Send out academic integrity letters and manage related communications.
• Support the student awards process and recognition activities; coordinate logistics.
• Manage honor society data, lists, orders, society inbox(es), and communications.
• Coordinate activities and logistics for Executive MBA and DBA residencies.
• Assist the Assistant Dean with tracking issues impacting course offerings and instructional quality.
• Monitor the critical fix board and follow up with stakeholders to ensure resolution.
• Sort and track academic integrity submissions to ensure proper documentation and closure.
• Assist in reviewing termly course evaluation data, highlighting areas of celebration and concern.
• Gather and report potential Administrative Withdrawal (AW) data for identified courses.
• Assist with operational dashboard metric reporting and log faculty-related data.
• Triage and sort email, manage team workflow via managed inboxes, and maintain accurate records across academic operations.
• Provide logistical and administrative support for events and initiatives that strengthen community engagement, coordinating scheduling, communications, and resources for successful execution.
• Ensure alignment with academic policies and procedures in all tasks.

• An associate’s degree in a related field is required.
• Minimum of 1 year of related experience in an educational setting.
• Experience in adult and continuing education, or in distance education, is highly desirable.
• Comfort working with technologies to collect and analyze data in support of college initiatives.
• Reliable task execution with consistent and accurate data entry, record-keeping, and completion of duties.
• Professional communication: strong email and phone etiquette; clear and timely follow-through.
• Technical proficiency: comfortable using , Microsoft Teams, Word, PowerPoint, Excel, and templates.
• Attention to detail: accurate data entry, proofreading, and checklist use to reduce corrections.
• Team-first mindset with openness to feedback and continuous learning.
• Timely response: one business day turnaround for outreach, technical response, and academic integrity case routing.
• Accuracy and documentation: maintain logs, lists, and records with precision and completeness.
• Process consistency: demonstrated reduction in corrections through effective use of checklists and proofreading.
• Stakeholder support: clear, professional faculty and student communications aligned with institutional standards.
• Operational contribution: active support of academic events, student initiatives, and data reporting that enhance the school’s effectiveness.

Salary range: $44,000.00 – $46,000.00
. The range represents the University’s good faith estimate at time of posting. Excelsior University offers a competitive compensation and generous benefits package that includes paid time off, retirement, and health insurance.

Interested candidates should submit a letter of application, resume, and the names of three professional references by clicking the Apply Now button on this page. If you have problems with online submission, please call .

Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic. AA/EOE/ADA.

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