Office Assistant Keyboarding; NY HELPS

Duties Description The incumbent must be able to perform the following essential functions:

• Assist in the assignment, scheduling, and monitoring of work for clerical staff;
• Train, supervise, and evaluate a team of Office Assistant 1s and/or Tax Information Aides (TIAs);
• Create performance standards and evaluations for subordinates;
• Administer counseling or disciplinary action, if required, for subordinates;
• Manipulate an alphanumeric keyboard to use a variety of software, word processing, spreadsheet, and database applications to enter information, make inquiries and changes;
• Navigate various PC applications to access and interpret information, update records, prepare reports and forms, research and enter data pertaining to taxpayer records;
• Communicate effectively, both verbally and in writing, to handle inquiries and provide information to the public and Department personnel;
• Type, proofread and edit from handwritten and printed material, memoranda, correspondence and reports and will need accurate spelling, grammar and punctuation usage;
• Create, organize and maintain office files;
• Prepare and type various department forms to complete print and mail request transactions Receive, open, and distribute incoming mail;
• Review correspondence and other documents for completeness and content;
• Respond to inquiries in a timely and professional manner;
• Operate office equipment such as printers, photocopiers, and fax machines;
• Collaborate constructively with other staff to identify problem areas and resolve issues;
• Perform other related office support duties;
• Perform tasks accurately within the prescribed time frames;
• Complete mandatory employee and/or supervisory training;
• Comply with the Office of Human Resources Management;
  Diversity, Equity & Inclusion;
  Code of Conduct;
  Ethics; and Internal Control rules, policies and procedures; and
• Adhere to the Department’s time and attendance rules and regulations.

Minimum Qualifications Candidates must be current NYS employees eligible for a transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR Reachable on the appropriate Civil Service Eligible List for this title and location.

ORIf eligible via 55 b/c please provide a copy of your active letter of eligibility with your response.

ORThis title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

Within a year of permanent appointment, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class examination for which they are qualified.

NON-COMPETITIVE

MINIMUM QUALIFICATIONS:

Promotion

Minimum Qualification:

One year of permanent competitive or 55b/c service as an Office Assistant 1 Keyboarding.

OROne year of clerical experience where most work time is spent performing keyboarding, data entry, chart compilation or arrangement, or various tasks involving typing into computerized systems.

Additional Comments Work hours and telecommuting to be discussed at the interview. This position is located in Albany, NY.New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).Some

positions may require additional credentials or a background check to verify your identity.

New York State