Certified Paralegal

Join to apply for the Certified Paralegal role at Rose International
. The position is located in Albany, NY and requires on‑site work from 9:00 AM to 5:00 PM (37.5 hours/week).

• High School Diploma or equivalent; preferred Associate’s Degree.
• Paralegal Certification.
• Experience working as a Paralegal in a professional setting (1+ year).
• Proficiency with Microsoft Office, including Outlook, Word, Excel and Teams.
• Strong project management skills and ability to manage multiple time‑sensitive, complex files.
• Excellent verbal and written communication, writing, and interpersonal skills.
• Detail‑oriented organization and prioritization abilities in a fast‑paced environment.
• Reliability and strong time and attendance record.
• Ability to understand legal mandates and work independently as part of a team.

• Evaluate External Appeal applications for eligibility based on requirements in Insurance Law Article 49.
• Request necessary information from appropriate parties and respond to questions about the process.
• Investigate complaints against regulated insurance companies, applying mandates in Insurance Law and provisions in the approved policy.
• Communicate findings when investigations are complete.
• Screen requests for External Appeals in accordance with the Federal No‑Surprise Act and other relevant regulations.
• Act as liaison using written and verbal communication for administrative processes with consumers and representatives of financial entities.
• Keep electronic case files updated, complete and organized.
• Research, process, and resolve consumer and provider complaints.
• Follow up on deliverables from internal stakeholders.
• Handle correspondence, calls, emails and other forms of communication with internal and outside stakeholders.
• Prepare reports and other documents.
• Assist with special projects and research as needed.

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Position start dates and durations are estimates and may be altered based upon a client’s business needs and requirements.

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender expression or identity, national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E‑Verify). (Posting required by OCGA 13/10‑91.)