Complaint Intake and Database Support Specialist; On-site

HEPCO is seeking a Complaint Intake and Database Support Specialist to assist a New York State agency with complaint processing, database management, safety checks, and user support.

• Receive calls and correspondence from NYS agencies and record complaint details, next steps, and outcomes.
• Create, enter, modify, and update complaints in the NIMRS database.
• Monitor complaint records and reports to ensure timely, quality responses.
• Conduct safety checks related to reported allegations of abuse.
• Independently navigate NIMRS, Concerts, and MHPD to complete complaint and safety check duties.
• Use Verizon Virtual Contact Center to receive Customer Relations contacts.
• Assist Field Office staff and providers with troubleshooting complaints and safety checks in NIMRS.
• Coordinate with providers to ensure safety check contacts are correctly entered in MHPD.
• Provide technical assistance with incident data entry and running reports in NIMRS.

Required Skills:

• Strong data entry skills and attention to detail.
• Ability to navigate databases, monitor reports, and maintain accurate records.
• Strong communication and organizational skills.
• Ability to work independently and help users troubleshoot database issues.
• Health Insurance
• Sick Time
• 401k

Location:

44 Holland Avenue, Albany NY 12008

Duration: approximately 2 years
Apply by deadline: 10/21/2026
Shift Days/Times:

Monday/Friday 8:30 AM - 4:30 PM

Pay Range: $20.00 - $25.00 per hour (Depending on experience and qualifications)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.