Driver Improvement Examiner, G-or Driver Improvement Examiner Trainee, G-NS; NY HELPS

• Review and evaluate court or other legal documents or related material in order to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.
• Review and subsequently make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.
• Initiate case documentation, record retrieval, and prepare written correspondence.
• Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.
• Implement determinations from Department hearings; use the computer to search records.
• Review and interpret records, enter data and prepare letters.
• May receive and process fees.

To be eligible for the Driver Improvement Examiner, G-11 or Trainee, G-NS (Equated to G-9) position you must meet one of the following conditions as detailed below:

NY HELPS*:

• Driver Improvement Examiner, G-11:
  Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience.
  
  Substitution: 30 semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experience
• Driver Improvement Examiner Trainee, G-NS (Equated to G-9):
  One year of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR, one year of full-time experience in a position which could include data entering, application processing, business office experience.
  
  Substitution: 30 semester credit hours may substitute for one year of experience.
• Advanced NY HELPS placement for this title may be possible with proof of professional experience relating to the title being posted and can be discussed at time of interview.

One year of permanent, contingent-permanent, or 55b/c service allocated to a G-7 or higher eligible for transfer and deemed administrative under Section 52.6 of the Civil Service Law; OR in a title approved for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, the reinstatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission.

All reinstatements must serve a mandatory 52-week probation period.

This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.

• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for…